Service Delivery Operative - Night Shifts

Restore plc; South Derbyshire; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Life assurance

Annual leave entitlement

Contributory pension scheme

Share save scheme

Paid volunteer day

Long service recognition

Eyecare voucher

Retail discounts

Family leave

Employee assistance programme

Job summary

Restore Information Management in Swadlincote is seeking a Service Delivery Operative to join our Physical Services team. You will help protect and index customer records, ensure accurate paperwork and support secure handling of documents.

This is a full‑time permanent role with rotating shifts 6pm–6am, 38.5 hours per month, and a night rate of £1.75 per hour between 23:00 and 06:00. We offer a range of benefits and development opportunities.

Qualifications

• Foster teamwork and be able to work independently.
• Accurate data entry, scanning, storing and indexing tasks.
• Comfort with a fast-paced warehouse environment and safe handling.

Responsibilities

• Track, check and protect customer information through careful handling and indexing of records.
• Complete and maintain accurate paperwork in line with documented procedures.
• Utilise Records Management system to manage records efficiently.
• Record and store incoming boxes, files, and documents in designated warehouse locations.
• Handle archive boxes and materials using safe working practices and equipment provided.
• Maintain confidentiality and data security standards.
• Support operational targets and service delivery.
• Follow health and safety procedures at all times.

Skills

Team player

Data entry

Scanning

Indexing

Storing

Job description

About The Role

Role: Service Delivery Operative

Location: Swadlincote (DE11 0WU)

Contract Type: Full-Time, Permanent

Hours: 38.5 hours per month - 6pm - 6am - Rotating shift pattern Monday - Sunday

Salary: £26,026 per annum -Additional £1.75 per hour night rate between the hours 23:00 - 06:00.

Are you looking for a hands‑on role where your attention to detail, reliability and commitment can make a real difference?

We are looking for a motivated Service Delivery Operative to join our Physical Services team within Restore Information Management. Our warehouse team plays a crucial role in maintaining the highest levels of data security, ensuring the secure handling and destruction of documents to keep our customers' information safe.

Become an essential part of our success and contribute to our smooth operations!

Key Responsibilities

• Track, check and protect customer information through careful handling and indexing of records.
• Complete and maintain accurate paperwork in line with documented procedures.
• Utilise our Records Management system to manage records efficiently.
• Record and store incoming boxes, files, and documents in designated warehouse locations.
• Handle archive boxes and materials using safe working practices and equipment provided
• Maintain confidentiality and data security standards
• Support operational targets and service delivery
• Follow health and safety procedures at all times

What we are looking for

• A positive team player who can also work independently, follow processes and take responsibility for their work.
• A willingness to support other operational teams by completing data entry, scanning, storing and indexing tasks accurately.
• Someone who enjoys working in a fast‑paced, active warehouse environment where no two days are the same.
• A dependable and committed individual who takes pride in delivering high-quality work.
• Manage workload and complete tasks within agreed timescales
• Ability to record and sort high volume of incoming files and boxes. (Essential)
• Ability to stand for extended periods and work safely at height through the shift. (Essential)
• Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations. (Essential)
• Confident in carrying out physical tasks, including lifting, wrapping pallets, sorting, moving materials safely and repetitive handling of boxes weighing approximately up to 5kg. (Essential)
• Have basic Computer and communication skills to follow instructions, read labels and safety information, and to complete data entry tasks. (Essential)

About Us

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.

With over 30 years of expertise, industry‑leading facilities and a customer‑first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You:

• Life assurance
• Annual leave entitlement (starting with 20 - 25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we're here to support you

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.