Transport & Logistics Manager

dnata; Luton; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Free breakfast, lunch, and dinner on site

Simply health Plan

Discounted gym membership at over 2000 gyms nationwide

Cycle to Work Scheme

Opportunity to enhance learning through in-house apprenticeships

Job summary

dnata is seeking a Service Delivery Operations Manager in Luton to oversee daily catering operations, ensuring safety, compliance, and quality. In this role, you will manage KPIs, investigate incidents, and develop a productive team focused on results and customer relationships.

This is a full-time opportunity offering benefits like free meals on-site, health plans, and further learning opportunities through apprenticeship programmes. Ideal candidates will have strong people management skills and experience in logistics or manufacturing environments.

Qualifications

• Experience in a fast‑moving and changing shop floor environment such as manufacturing, logistics, or FMCG.
• Demonstrable evidence of people management experience.
• An understanding of cost and control management.

Responsibilities

• Manage the daily operations ensuring safety, quality, and compliance.
• Investigate incidents and implement solutions.
• Collaborate with Shift Supervisor for effective scheduling.
• Manage departmental budget and targets.
• Provide leadership and training to the team.

Skills

Tacho and Working Time directive regulation knowledge

People management experience

Problem solving skills

Stakeholder management

Computer literate - Microsoft Outlook, Word and Excel

Attention to detail and accuracy

Education

Level 4 qualification i.e. A Level or equivalent experience

GCSE English and Maths grade C/4 or above

Job description

Service Delivery Operations Manager

Department: Production

Employment Type: Permanent - Full Time

Location: Luton

Description

Who are we? Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role Our Service Delivery Operations Manager will pro‑actively manage the daily operation, with responsibility for the delivery of safety cost, quality, compliance and people KPIs – in line with company, legal and airline standards. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.

Key Responsibilities

• Highly motivated and driven in maintaining the highest standards in quality, food safety, HACCP and Health & Safety.
• Pro‑actively investigating all accidents/incidents/delays to determine the root cause and put in place the appropriate solutions to eradicate further reoccurrences.
• To ensure work is completed according to daily work schedule and all costs are within agreed targets and any issues escalated when necessary.
• Work in collaboration with Shift Supervisor to ensure that rosters, work schedules and teams are managed effectively and in a fair and transparent method.
• Ensure all material and product and related costs are allocated and effectively managed within budget and to deadlines.
• Able to manage targets and ability to demonstrate their impact on business performance.
• Championing change initiatives and improvements with OPS Ex
• Ensure standards of external and internal customer service are met and use of effective pro‑active commutation with all internal and external key stakeholders is maintained.
• Adhering to all Legislation, Company Policy and Compliance standards are met.
• Providing Leadership, coaching and training to the team and dealing with any employee relations issues according to Company policy.

Skills, Knowledge and Expertise

• Tacho and Working Time directive regulation knowledge
• Level 4 qualification i.e. A Level or equivalent experience
• GCSE English and Maths grade C/4 or above
• CPC Knowledge
• Demonstrable evidence of people management experience, e.g. dealing with performance issues, holidays, rosters and absence management
• Experience in a fast‑moving and changing shop floor environment such as manufacturing, logistics, or FMCG
• Problem solving skills.
• Experience within the transport sector or logistics.
• Stakeholder management.
• Computer literate - Microsoft Outlook, Word and Excel
• Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management
• An understanding of cost and control management
• Attention to detail and accuracy
• Good organisation skills and flexibility

Benefits

What's in it for you?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take‑off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.