Team Manager

dnata; Ringway; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Free meals on site

Health plan

Cycle to work scheme

Refer a Friend scheme

Learning/apprenticeship programme

Job summary

Dnata is seeking a Team Manager to lead the Bonded Warehouse team at its Ringway site in the UK. You will drive performance against KPIs by effectively managing people, schedules, training and compliance.

The role requires strong operations leadership, cost control, and a proactive approach to safety, quality and process improvement. This is a hands-on, on-site leadership position with responsibilities across stock, security and team development.

Qualifications

• Proven people management experience including performance issues, holidays and attendance management.
• Operations management skills with ability to plan, organise and delegate.
• Ability to plan, organise and delegate tasks with attention to detail.
• Strong numerical and analytical skills with accuracy.
• Computer literate with office software proficiency.
• Excellent communication skills across all levels of the business.
• Understanding of health and safety regulations in a warehouse environment.
• Ability to drive change and continuous improvement.
• Working knowledge of WMS and materials control processes.
• Current airline security knowledge is desirable but not essential.

Responsibilities

• Contain costs within agreed financial guidelines and monitor working practices.
• Plan and organise activities to meet targets, using the team effectively and best practice tools (holidays, rosters, schedules).
• Develop plans, rosters, training plans and recruitment activity with checks and performance reviews.
• Liaise with managers to achieve targets and coordinate with warehouse teams.
• Manage stock levels, usage and waste with the controller and departmental teams.
• Investigate problems, implement corrective actions, and support performance reviews.
• Support periodic inventory processes within cost targets and organize staff/equipment.
• Review team performance daily, weekly and periodically.
• Recruit, conduct appraisals and identify development needs for team members.
• Manage attendance, overtime, lateness and absenteeism; maintain team discipline.
• Ensure training as per manual, maintain skills matrices and compliant documentation.
• Ensure security processes and houseKEEPING tasks are carried out and safety actions completed.
• Use management information to monitor bond and team performance and address issues.

Skills

People management

Operations management

Planning & delegation

Attention to detail

Computer literacy

Communication skills

Health & safety

Change management

WMS

Materials control

Airline security knowledge

Tools

WMS

Job description

Team Manager

Description

Who are we? Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provide expertly crafted inflight catering services, delivering fresh and high-quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight to private and charter clients.

The Role

The Role To role of Bond Team Manager will be responsible for ensuring that all elements of the bonded warehouse process is managed effectively, ensuring that standards are preserved. This role is integral to achieving the required levels of performance against set KPI’s by the use of effective people and task management. You will demonstrate discipline and be keen to achieve high quality, organised and consistent results.

Key Responsibilities

• Ensure all costs are contained within agreed financial guidelines and maintain and monitor working practices.
• Ensure that all activities are planned and organised to meet scheduled targetsutilising the team effectively and the identified best practice tools. Plans and schedules will include: Holidays, Rosters, Work Schedules
• Develop plans, rosters, work schedules, training plans and recruitment activity, ensuring all process checks are undertaken as required, performance is monitored and corrective action is taken.
• Liaise with managers to achieve targets
• Liaise with the warehouse controller and departmental teams to actively manage stock levels, usage and waste
• Investigate and analyse problems, recommend and implement corrective action, and provide information to support effective reviews of unit and team performance.
• Support periodic inventory processes by scheduling activity, processing documentation and investigating variances as required, while organising staff and equipment within specified cost targets to meet forecasts.
• Review team performance on a daily, weekly and periodic basis as required
• Select and recruit new staff to meet schedules, undertake regular one to ones and appraisals for all team members, and identify job development, training or coaching requirements as necessary.
• Manage and monitor staff attendance, including overtime, lateness and absenteeism
• Manage team conduct in line with company procedures while maintaining motivation and coaching and supporting all team members.
• Ensure all training activities are undertaken as required by the training manual and compliance requirements, skills matrices are current and training plans are in place.
• Ensure due diligence paperwork is completed, reviewed and actioned as required.
• Ensure Security Processes are maintained so that the security of equipment, Personnel and Stock can be assured.
• Ensure that “Housekeeping” actives are undertaken and ongoing site Health and safety actions are completed
• Using the Bond management information, initiating and reviewing action plans as required and communicating issues and solutions where necessary
• Providing information to assist in the effective review of Bond and Team Performance
• Monitoring performance against compliance and ensuring corrective action plans are introduced and reviewed as required
• Ensuring that all Custom & Excise documentation is complied with and Bond processes adhered to
• Building customer relationships which help the Bond meet business needs whilst providing expert knowledge to customers on operating processes
• To ensure the Bond operation complies with all legislation, company and customer requirements
• Ensuring that Period End stock take activity is co-ordinated and to undertake briefings as required to ensure accuracy is maintained.
• Identifying and quantifying implications of proposed changes to process or customer requirements
• Effectively reviewing the process management reports on a daily basis considering a general overview of performance issues, actions required to resolve issues and effective communication of the solutions.
• Attending the daily meetings to agree action plans and communicate issues and resolutions.
• Undertaking a review of achievement of agreed business objectives as required including: undertaking an annual appraisal with each direct report and agreeing and reviewing action plans on a monthly basis.
• Ensuring that you communicate effectively utilising all elements of the communication structure/ process
• Introducing and maintaining best practice to ensure compliance.
• Ensuring the daily compliance check is undertaken reviewed and actioned as required.

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

Skills, Knowledge and Expertise

Required Skills

• People management skills, e.g. dealing with performance issues, grievances, holidays, and absence management
• Operations Management skills
• Ability to plan, organise and delegate
• Attention to detail and accuracy
• Computer literate
• Communication Skills – must be able to communicate at all levels
• An understanding of health and safety regulations
• Ability to drive and support change
• Working knowledge of WMS
• Experience/ knowledge of Materials Control processes
• Current Airline Security Knowledge desired but not essential

Benefits

What's in it for you?

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site
• Free tea and coffee
• Simply health Plan
• Refer a Friend Scheme
• Discounted gym membership at over 2000 gyms nationwide
• Cycle to Work Scheme
• Opportunity to enhance your learning through our inhouse apprenticeship programme

If you're invited to interview, please let us know if there are any adjustments we can make to ensure you're cleared for take-off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.