Team Supervisor (Transport) - Nights

dnata; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Free meals on site

Simply Health Plan

Discounted gym membership

Cycle to Work Scheme

Job summary

dnata is seeking a Team Supervisor in Birmingham to ensure timely delivery of catering and goods for airline customers. The role requires effective supervision of operational staff, adherence to safety standards, and proactive management of workflows. You will help create a safe working environment and uphold quality standards in accordance with company policies.

With a focus on team motivation and compliance with regulations, this position offers a unique opportunity to be part of the dnata family, dedicated to delivering exceptional services.

Qualifications

• Experience supervising operational teams required.
• Ability to lead a safety-first culture.
• Knowledge of transport and logistics is essential.

Responsibilities

• Ensure catering and goods are delivered on time.
• Promote a culture of safety and compliance.
• Supervise operational staff and manage workflow.

Skills

Supervising operational teams

Safety culture leadership

Transport and logistics background

Basic IT skills

Driving licence

Communication skills

Job description

Department

Service Delivery

Location

Birmingham

Description

Dnata is one of the world’s largest air and travel services providers. We provide a comprehensive range of inflight catering, onboard retail, supply chain and logistics services at all major and regional airports across the UK. Dnata Catering provides expertly crafted inflight catering services, delivering fresh and high‑quality meals at major and regional airports across the UK. As the leading Halal caterer in the UK, we also provide tailored experiences to meet each customer’s unique needs. We’re a leader in VIP catering, offering bespoke inflight services to private and charter clients.

The Role

As a Team Supervisor you will play a pivotal role in ensuring that our catering and goods arrive with our airline customers on time in line with various scheduling requirements. You will report to an Operations Manager and operate both unit base and airside throughout the working week.

You will be an active team member ensuring that all work is completed in accordance with the daily work schedule and in full compliance with dnata UK’s safety, hygiene, quality standard and transport regulatory requirements such as DVSA and DVLA.

As a supervisor you will be responsible for creating a safe working environment. You will promote a culture in which safety, wellbeing and compliance are integral to daily operations to ensure that daily production and service targets are achieved efficiently, and to the required quality standards.

The First Line Supervisor effectively organizes resources to deliver the required activity for each shift and ensures team members understand their tasks, work safely, follow standard operating procedures, and deliver on‑time to meet customer requirements.

Key Responsibilities

Safety Leadership

• Take ownership for all aspects of health, safety, hygiene and compliance within your operational area.
• Lead by example to promote a safety‑first culture, ensuring all colleagues understand and follow safety rules and SOPs consistently.
• Conduct daily safety checks and ensure that hazards, near‑misses and incidents are reported and investigated promptly in accordance with dnata UK’s policies.
• Actively support and contribute to dnata UK’s safety campaigns, continuous improvement initiatives and audits.
• Ensure all team members receive mandatory safety training within required timescales.

Transport Supervision

• Assist with Tacho Vehicle Downloads.
• Assist with Driver Tacho Downloads.
• Vehicle Service/Inspections to be carried out on time and in line with the planner.
• Supervise vehicle defect reporting and drivers first‑use checks.
• Driver quality checks to be carried out.
• Assist with transport admin.
• Work without close supervision and as part of a team.
• Knowledge of driver’s hours and regulations and compliance issues.

Operational Delivery

• Ensure the team carries out its duties and work is completed according to daily work schedules and all costs are within agreed targets.
• Monitor work, highlight, and escalations any issues accordingly.
• Maintain the work schedule by shift, taking corrective action as required and highlighting any issues to the appropriate Manager.
• Meet standards of external and internal customer service.
• Deal with all issues or customer requests in a timely manner, escalating matters that cannot be resolved to the appropriate manager.
• Ensure completion of all operational paperwork and system updates accurately and on time.
• Support continuous improvement activities to enhance efficiency, quality, and safety.

Ensuring Compliance with Policies and Regulations

• Adhere to all Security Regulations, Legislation, Company Policy and Customer Requirements and ensure team members follow agreed procedures and regulations at all times, including:
  • Fire Procedures within the unit as instructed through fire training.
  • HACCP Food and Personal Hygiene Procedures.
  • Safe Working Practices at all times, including use of Personal Protective Equipment, correct Manual Handling techniques, use of equipment and general housekeeping activities.
  • Transport regulatory requirements such as DVSA and DVLA.
  • Airport authorities.
• Carry out daily compliance checks and communicate any issues appropriately.
• Take action in the event of a non‑conformance issue and clearly communicate issues and concerns to the appropriate Manager on shift.
• Ensure all team members receive mandatory compliance training within required timescales.

People Tasks

• Supervise, motivate and support a team of operational staff on shift, ensuring team members adhere to attendance, conduct and performance standards.
• Provide on‑the‑job training, coaching and feedback to develop team skills and knowledge and ensure training needs are identified and highlighted to the relevant Manager.
• Conduct daily and weekly shift briefings, ensuring clear communication of objectives, safety messages and performance updates.
• Conduct basic people management tasks including return‑to‑work interviews, absence recording, initial investigations and initial performance conversations.
• Encourage teamwork, communication and a positive working culture within the shift with strong driver engagement.

Skills, Knowledge and Expertise

Required Skills

• Experience supervising operational teams.
• Proven ability to lead a safety‑first culture and drive safe working practices.
• Background in fast‑paced operational, logistics and transport.
• Knowledge of Health & Safety, transport, distribution and previous experience within HGV industry.
• Understanding of basic HR processes (attendance management, RTW interviews).
• Basic IT skills (time & attendance systems, reporting).
• Good level of English.
• Requirement to work shift patterns and weekends/bank holidays when required.
• Driving licence requirement.
• Strong communication and teamwork skills.

Preferred Skills

• Airside experience.
• HGV licence.
• First aid experience.
• IOSH experience.
• Mental health training.
• Transport managers CPC.

Benefits

• An opportunity to be part of the Emirates global family.
• Free breakfast, lunch and dinner on site.
• Free tea and coffee.
• Simply Health Plan.
• Refer a Friend Scheme.
• Discounted gym membership at over 2000 gyms nationwide.
• Cycle to Work Scheme.
• Opportunity to enhance your learning through our in‑house apprenticeship programme.

If you’re invited to interview, please let us know if there are any adjustments we can make to ensure you’re cleared for take‑off and able to perform at your best. We’re committed to making the recruitment journey as smooth and inclusive as possible.

dnata Catering UK is committed to protecting your personal data. Any information you provide during the recruitment process will be processed in accordance with our Privacy Notice and used solely for recruitment purposes. Your data will be held securely and retained only for as long as necessary in line with our data retention policy.