Service Delivery Officer

BUSY Ability; Sefton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Additional leave days

Career progression

Training budget

BUSY Benefits program

Wellbeing app

Paid parental leave

Job summary

BUSY At Work is seeking a dedicated administrator to join our Australian Apprenticeship Support Service team in Southport. The role involves ensuring administrative and processing activities are carried out accurately and in a timely basis to meet contractual obligations.

This full-time fixed-term position runs until 30 June 2028. Benefits include four additional paid annual leave days, clear pathways for advancement, a dedicated training budget, and access to BUSY Benefits and wellbeing

Qualifications

• Demonstrated customer service experience
• Digitally savvy – intermediate computer skills
• Previous administration experience
• Ability to work under pressure and meet KPI’s
• Ability to resolve complex client situations with resilience and maturity
• Ability to obtain a Blue Card and National Police Check with no outcomes

Responsibilities

• Perform administrative and processing tasks to meet contractual obligations
• Work within a team to ensure timely delivery of services and reporting

Skills

Customer service

Digital literacy

Administrative experience

Pressure handling

Problem resolution

Background checks

Tools

MS Office

Job description

Job Category: Australian Apprenticeship Support Service

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

Job Description

About the Role…

To work within a team to ensure that the administrative and processing activities required in meeting the contractual obligations of BUSY At Work’s Australian Apprenticeship Support Services (AASS) are carried out in an accurate and timely basis.

This role is full time fixed term until 30 June 2028 based in our Southport Office.

• 4additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Programwith Sonder Wellbeing App

Desired Skills and Experience

A bit about your experience…

• Demonstrated customer service experience
• Digitally savvy – intermediate computer skills
• Previous administration experience
• Ability to work under pressure and meet KPI’s
• Ability to resolve complex client situations with resilience and maturity
• Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.Candidates with lived experience in the justice system are encouraged to apply.