Service Delivery Manager – Road Maintenance & Performance Lead

National Highways; Walsall; On-site; GBP 55,000 - 75,000; Full time

Job summary

National Highways is seeking a Service Delivery Manager to oversee and control maintenance and repair works across the West Mids Region. Based at the Bescot depot, you will drive a strong focus on safety, quality and customer service while ensuring all activities meet required standards.

You will manage supplier performance to SLAs, monitor contract scope, develop remedial actions, and coordinate cyclical and reactive works within the regional programme to minimise disruption for road users.

Qualifications

• Strong understanding of asset policies and strategies.
• Understanding of supply chain contracts.
• Engineering degree or relevant technical qualifications/accreditations.
• Experience in Budget, Contract and supply chain management.
• Proven experience in a fast-paced, 24/7 service delivery environment.

Responsibilities

• Manage supplier performance to SLAs, quality and safety standards, investigate breaches and remedial actions.
• Proactively track and monitor performance of designated Route(s) or contract scope; identify trends, risks and issues.
• Analyse root causes of performance issues and work with teams to implement remedial actions.
• Maintain cyclical and reactive maintenance work plans for the designated routes and track costs.
• Ensure maintenance plans are integrated into the regional programme to minimise customer disruption.

Skills

Supplier management

Contract management

Engineering degree

Budget management

Supply chain management

Service delivery

Education

Engineering degree or relevant technical qualifications

Job description

National Highways is seeking a Service Delivery Manager to oversee and control maintenance and repair works across the West Mids Region. Based at the Bescot depot, you will drive a strong focus on safety, quality and customer service while ensuring all activities meet required standards.

You will manage supplier performance to SLAs, monitor contract scope, develop remedial actions, and coordinate cyclical and reactive works within the regional programme to minimise disruption for road users.