Service Delivery Manager - Field Services

Progress Housing Group; Lancashire; Hybrid; GBP 40,000 - 47,000; Full time

Job summary

A leading organization in care services is in search of a Service Delivery Manager to oversee their Field Services team. You will be responsible for delivering operational excellence while ensuring 24/7 support for customers in critical need. This role offers a chance to make a significant impact by leading a dedicated team and improving service delivery in a compassionate and innovative manner.

Qualifications

• Proven experience leading dispersed operational teams.
• Knowledge of TEC, social care, or health services.
• Strong people management and coaching skills.

Responsibilities

• Leading and supporting a team of operational team leaders.
• Overseeing emergency and routine customer visits 24/7.
• Monitoring and improving service performance and outcomes.

Skills

Leadership

Operational Excellence

Customer Service

Budget Management

Data Management

Job description

Job Title: Service Delivery Manager - Field Services

Location: North West / Hybrid with travel into our offices as required

Salary: £40,228

Contract: Permanent

Hours: 36.25 hours per week

Closing Date: 11:59pm Sunday 15th June

Lead with Purpose. Deliver Care with Impact.

Are you a compassionate leader with a flair for operational excellence? We’re looking for a Service Delivery Manager to lead and develop our Field Services team, delivering critical 24/7 support to customers across our Technology Enabled Care and Emergency Home Response services.

At Progress Lifeline, we’re proud to make a difference every day-and we need someone who shares our values and drive to keep people safe, independent, and well cared for in their own homes.

What You’ll Be Doing

• Leading and supporting a team of operational team leaders and their field teams
• Overseeing emergency and routine visits to our customers 24/7, 365 days a year
• Monitoring and improving service performance, customer experience and outcomes
• Managing relationships with stakeholders and commissioners
• Driving innovation through people, process, and technology improvements
• Acting as a key safeguarding lead and championing person-centred care
  
  

What You’ll Bring

• Proven experience leading dispersed and operational teams in a customer-focused service
• Knowledge of TEC, social care or health services
• Strong people management and coaching skills
• Confident in using data, workforce planning, and reporting
• Budget and contract performance experience
• Full UK driving licence and access to a car for work
  
  

Why Progress Lifeline?

We’re part of Progress Housing Group, a values-driven employer with people at our heart. We invest in you, support flexibility, and deliver work that truly matters. You’ll be joining a collaborative team where no two days are the same, and where your leadership will drive life-changing results.

How to apply?

Please upload your most up to date CV, and complete our application form, including a short supporting statement outlining how your experience matches the role. If you require adjustments to support your application, please get in touch.

Ready to lead with purpose? Apply now.