Service Delivery Manager (Data & Analytics)

NHS National Services Scotland; Glasgow; On-site; GBP 65,000 - 90,000; Full time

Job summary

NHS National Services Scotland is recruiting a Service Delivery Manager (Data & Analytics) to lead a multidisciplinary team and oversee end-to-end data and analytics services across NHS Scotland.

The role emphasizes live service management, performance governance, and collaboration with senior stakeholders to shape service direction and improvements in national data-driven programmes.

Responsibilities

• Lead the delivery and continuous improvement of data and analytics services across a complex stakeholder landscape.
• Oversee service performance, managing risks, issues and dependencies to ensure delivery against agreed objectives.
• Work closely with senior stakeholders, partners and customers to understand priorities, manage expectations and shape service direction.
• Provide leadership and direction to a team of technical specialists, supporting development, performance and capability.
• Ensure robust governance, standards and processes are in place to support consistent, high-quality service delivery.

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Service Delivery Manager (Data & Analytics)

(3 x Project Delivery and 1 x Enablement Service)

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

About The Organisation

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post

This is a key leadership role within the Data and Analytics service, responsible for the end-to-end management and delivery of operational digital and data services that support national priorities across NHS Scotland.

The Service Delivery Manager will lead a multidisciplinary team delivering business intelligence and data services, ensuring that services are reliable, high-quality, and continuously improved to meet customer needs. The role sits at the heart of service delivery, balancing live service management, ongoing development, stakeholder engagement, and performance oversight.

Unlike project or programme management roles, this post focuses on the ongoing ownership and optimisation of services, ensuring that solutions are effectively transitioned into, and sustained within, live operational environments.

The Postholder Will

Lead the delivery and continuous improvement of data and analytics services across a complex stakeholder landscape.

Oversee service performance, managing risks, issues and dependencies to ensure delivery against agreed objectives.

Work closely with senior stakeholders, partners and customers to understand priorities, manage expectations and shape service direction.

Provide leadership and direction to a team of technical specialists, supporting development, performance and capability.

Ensure robust governance, standards and processes are in place to support consistent, high-quality service delivery.

The role involves working collaboratively with colleagues across Digital & Security, Public Services Delivery Scotland, NHS Boards, Scottish Government and external partners, contributing to the delivery of national data-driven improvements.

Please find more information about this post and the Data & Analytics Team here:

The Candidate

We are seeking an experienced and motivated leader with a strong track record in service delivery within digital, data or Business Intelligence environments.

You Will Bring

Proven experience of delivering and managing operational digital or data services, rather than solely project-based delivery.

Strong leadership skills, with experience of managing, developing and motivating teams to deliver high-quality outcomes.

Experience of working within Business Intelligence, data and analytics domains, and an understanding of how data services are designed, delivered and supported.

The ability to manage complex service environments, balancing competing priorities, risks and stakeholder demands.

Demonstrable experience of influencing and engaging senior stakeholders, building effective working relationships across organisational boundaries.

Experience of establishing and maintaining effective processes, governance and performance management frameworks.

Strong analytical and decision-making skills, with the ability to respond to complex or ambiguous situations.

Excellent communication skills,