Service Delivery Manager- B2B and B2C

JR United Kingdom; Stroud; On-site; GBP 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a Service Delivery Manager to oversee the smart metering program across domestic and B2B sectors. This role involves coordinating with stakeholders, analyzing performance data, and driving improvements to ensure compliance and customer satisfaction. The ideal candidate will have a strong understanding of smart and AMR metering, excellent stakeholder management skills, and the ability to work under pressure. Join a pioneering energy company committed to sustainability and innovation, where your contributions will help shape the future of energy in the UK.

Benefits

Healthcare plan

Life assurance

Generous pension contribution

Various company discounts

25 days holiday plus bank holidays

Ability to buy/sell holiday days

Cycle to work scheme

Car pooling

Onsite parking

Qualifications

• Experience in managing delivery plans and analysing data for operational improvements.
• Strong understanding of smart and AMR metering systems.

Responsibilities

• Manage smart meter roll-out and liaise with stakeholders for project success.
• Proactively analyse data to improve operational performance and compliance.

Skills

Understanding of energy industry systems

Good understanding of smart metering

Good understanding of AMR metering

Experience in management of delivery plan

Ability to analyse data

Excellent planning and organisational abilities

Experience with third party providers

Excellent stakeholder management

Customer focused

Attention to detail

Tools

uSmart

Salesforce

SFE

AFMS

Junifer

Ecoes/Xoserve

Job description

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Service Delivery Manager- B2B and B2C, Stroud

Location: Stroud, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 13.04.2025

Expiry Date: 28.05.2025

Job Description:

About The Role

The core function of this role is to support successful delivery of smart metering programme across domestic and B2B customer base as well as managing portfolio performance of both smart and AMR meters. The role focuses on coordinating stakeholders, analysing portfolios, resolving issues, and driving continuous improvement to meet regulatory, operational and customer satisfaction objectives.

Key Responsibilities

• Manage the smart meter roll out on a day to day basis
• Liaise with external stakeholders to deliver smart meter roll out targets
• Liaise with internal stakeholders to deliver B2B smart/AMR targets
• Work with 3rd party agents to ensure quality of installations
• Proactively analyse metering data to identify root cause and continuous operational improvement opportunities to enhance smart and AMR portfolio health, reduce costs and enhance our revenue growth whilst remaining compliant.
• Work with 3rd party agents to deliver portfolio health improvements across smart and AMR
• Negotiate work priorities with stakeholders and provide reports to management and stakeholders on project and task status
• Update regular KPI reports and provide timely insight to the management team
• Keep up to date with any relevant compliance and regulatory changes, and own the delivery of process changes to ensure compliance within the department
• Lead small team of energy experts – looking after and supporting your direct reports with 121’s, clear objectives and managing workload.
• Monitor departmental systems, raise bugs accordingly and report on outcomes to stakeholders.

About You

Skill Set Required

• Understanding of systems, processes and data used within the energy industry and those used within our business; particularly uSmart, Salesforce, SFE, AFMS, Junifer & Ecoes/Xoserve
• Good understanding of smart metering
• Good understanding of AMR metering
• Experience in management of delivery plan
• Ability to analyse data to identify root cause and operational improvement
• Able to assimilate and understand new, technical and compliance information
• Excellent planning and organisational abilities
• Experience of working with and managing third party providers
• Experienced in challenging views and assumptions to investigate and understand root issues
• Strive for excellence, with exceptional attention to detail and a high focus on quality
• Be highly customer focused and be driven to satisfy customer requirements
• Energy Industry knowledge
• Excellent stakeholder management, communication (both written and oral) and listening skills
• Methodological and organised approach to work
• Have an exceptional eye for detail with the ability to identify and interpret trends
• Able to organise and manage own workload and prioritise tasks
• Able to work under pressure and meet targets and deadlines

What's in it for you...

• Healthcare plan, life assurance and generous pension contribution
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.