Service Delivery Manager

Distology; Stockport; Hybrid; GBP 45,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Birthday off

Health & wellbeing investment

Free breakfast

Learning & development opportunities

Quarterly awards & travel incentives

Annual service awards

Cycle to work scheme

Volunteering days

Regular team socials

Job summary

Distology, a cybersecurity solution provider, is seeking a delivery leader to coordinate multi-location projects in Manchester or Berlin. You will lead a technical or delivery team, balance staffing across pre-sales and delivery, and manage vendor relationships to align with client needs.

You will drive efficient, on-time delivery while maintaining quality across engagements. The role emphasizes leadership, strategic staffing, and leveraging AI tools to optimize workflows, with a strong focus on

Qualifications

• Experience leading delivery or technical teams in agency or consultancy
• End-to-end project coordination: staffing, scheduling, check-ins, close-out
• Strong client/partner-facing communication under pressure
• Familiarity with AI-assisted working and how to apply it

Responsibilities

• Lead the team: development, 1-on-1s, performance reviews, serve as go-to person
• Match the right engineer with the partner, briefing for demos or scoping
• Own vendor relationships and align deployment with product direction
• Resource and schedule across pre-sales and delivery roles
• Carry deals through to delivered work: staffing, kickoff, check-ins
• Build bench through hiring and contractor network
• Push admin work towards AI tooling to free engineers for delivery

Skills

Delivery leadership

Client-facing

AI-enabled working

Budget awareness

Job description

Salary - £45,000–£52,000 / €50,000–€60,000

About Us

Distology is a cybersecurity solution provider. We work with a small, curated portfolio of

Manchester or Berlin

Salary - £45,000–£52,000 / €50,000–€60,000

About Us

Distology is a cybersecurity solution provider. We work with a small, curated portfolio of

What You'll Do

• Lead the team. Development, one-to-ones, performance, and being the person they come to first. This is the heart of the role.
• Get the right engineer in front of the right partner, properly briefed — whether that's a demonstration, enablement or scoping a piece of work.
• Own our vendor relationships closely enough to understand where their products are heading, and adapt how we deploy the team accordingly.
• Resource and schedule across pre-sales and delivery. This is the constant puzzle, because most of our engineers do both.
• Carry closed deals through to delivered work — staffing, kickoff, check-ins, and landing on time and on budget.
• Build the bench through hiring and our network of trusted contractors.
• Keep pushing administrative work towards our AI tooling, and spend what you recover on the engineers, the partners and the vendors.

Success looks like: projects delivered well and partners who come back, vendors and partners who feel properly supported, and a happy team that's organised, developing and not overloaded.

You'll probably have

• Managed a delivery or technical team in an agency, consultancy or professional services environment
• Coordinated projects end to end — staffing, scheduling, check-ins, close-out
• Been genuinely partner- or client-facing, and reliable when something is under pressure
• A real habit of AI-assisted working, and something concrete you've changed about how you work
• Enough fluency with utilisation, budgets and margin to spot a problem in the numbers
• The self-organisation to hold a lot at once without being managed closely

Two things worth saying plainly. You don't need to be an engineer — you need enough technical literacy to lead credibly and talk sensibly to a partner. And you'll inherit an operating model rather than invent one: the commercial framework, measures and tooling sit with the CTO, so expect support rather than blank pages

Benefits

• 25 days holiday (increasing with tenure) + ability to buy/sell days
• Birthday off
• Health & wellbeing investment
• Free breakfast every day
• Learning & development opportunities
• Quarterly company awards & travel incentives
• Annual service awards
• Cycle to work scheme
• Volunteering days
• Regular team socials

Equal Opportunity Statement

Distology is committed to diversity and inclusivity in the workplace.