Service Delivery Manager

Interaction Recruitment; Peterborough; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A prestigious client in Peterborough is seeking a Service Delivery Manager to enhance collaboration and service quality across operational administration functions. The ideal candidate will have proven experience in service delivery management, strong leadership skills, and a proactive approach to process improvement, contributing to a cohesive and high-performing team.

Benefits

Private Medical Cover with Bupa

Health Shield

Reward Gateway

Enhanced Pension Scheme

Life Assurance

Holiday Buy-Back Scheme

21 Days Holiday + Bank Holidays

Long Service Awards

24/7 Employee Assistance Programme (EAP)

Free Parking

Flexible working (Hybrid)

Qualifications

• Proven experience in administration or service delivery management.
• Ability to manage change and improve internal processes.

Responsibilities

• Lead and support the Helpdesk Administrator team.
• Oversee scheduling of engineer workloads and monitor performance.
• Manage compliance documentation and key reporting.

Skills

Leadership

Communication

Problem Solving

Organisation

Job description

Social network you want to login/join with:

Overview

Reference
447620 Salary
£38,000 - £45,000/annum Job Location
- United Kingdom -- England -- East of England -- Cambridgeshire -- Peterborough Job Type
Permanent Posted
Thursday, May 22, 2025

Job Title: Service Delivery Manager
Location: Peterborough
Salary: Up to £45,000
Hours: Monday to Friday, 08:30–17:30
Hybrid Working: 1 day from home per week after probation

Employee Benefits Include:

Private Medical Cover with Bupa

Health Shield – Additional health and wellbeing support

Reward Gateway – Access to discounts and wellness perks

Enhanced Pension Scheme

Life Assurance

Holiday Buy-Back Scheme

21 Days Holiday + Bank Holidays (increasing with service)

Long Service Awards

24/7 Employee Assistance Programme (EAP)

Free parking

Flexible working (Hybrid) offered

About the Role
Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration.

This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions.

Key Responsibilities

Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service

Oversee the scheduling of engineer workloads and preventative maintenance

Monitor performance and ensure SLA adherence

Manage compliance documentation and key reporting (FRA, Gas, and Metering records)

Centralise workflows and drive consistency across all admin functions

Support and mentor team members to ensure a cohesive, high-performing unit

What We're Looking For

Proven experience in administration or service delivery management

Strong leadership and team development skills

Excellent organisation, communication, and problem-solving ability

Experience managing change and improving internal processes

A hands-on, proactive approach and ability to motivate others