Technical Services Delivery Manager

TipTopJob; Cambridge; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Resource Planning Manager to lead and transform resource allocation in their technical services team. This hybrid role offers the opportunity to drive efficiency and excellence while collaborating across departments. You'll be at the forefront of operations, ensuring projects run smoothly and customer expectations are met. With a focus on mentoring your team and fostering a culture of continuous improvement, this position is ideal for a motivational leader ready to make a significant impact. If you're passionate about resource planning and want to shape the future of technical services, we invite you to apply!

Benefits

Excellent salary

Car or car allowance

30% bonus potential

Pension

25 days holiday

Individual medical cover

Qualifications

• 3+ years in resource management in technical services or project-based environments.
• Proven experience managing remote, multi-skilled teams.

Responsibilities

• Develop and implement resource management strategies for efficiency.
• Collaborate with teams to ensure project resource needs are met.
• Drive performance and ensure compliance with safety standards.

Skills

Resource Management

Project Management

Team Leadership

Change Management

Collaboration

Education

Degree in Engineering

Equivalent Experience in Project Management

Job description

Resource Planning Manager

Advanced engineering manufacturing, multiple consumer sectors

HQ Cambridgeshire, Hybrid role

Excellent salary, car or car allowance, 30% bonus potential, pension, 25 days holiday. Individual medical cover

Be a Game-Changer in Technical Services!

Are you ready to lead and transform how our client allocates and optimises resources across a high-performing technical services team? We are looking for a Resource Planning Manager to take charge of resource allocation, ensuring projects - from installations to support calls - run seamlessly and efficiently.

You'll be at the heart of operations, driving efficiency and excellence, collaborating with various departments, and ensuring customer expectations are met while staying ahead of industry trends.

What You'll Do

1. Shape Strategy: Develop and implement innovative resource management strategies to maximise efficiency across the department.
2. Collaborate & Lead: Work closely with Sales, Projects, and Technical Services managers to ensure the right resources are in place for every project.
3. Problem-Solve & Optimise: Monitor resource utilisation and tackle any bottlenecks head-on, making sure we're always one step ahead.
4. Drive Performance: Ensure targets like project delivery, response time, and first-time fix rates are consistently achieved.
5. Empower Your Team: Develop and mentor your team, fostering a culture of proactive service, continuous learning, and excellence.
6. Ensure Safety & Compliance: Lead by example, ensuring Health & Safety and compliance standards are always top priority.
7. Seize Opportunities: Identify commercial opportunities and drive revenue growth for the department.

What You'll Achieve

1. First 6 Months: Complete role-specific training and get to know the ins and outs of the Technical Service & Support operations. Build strong internal networks within the UK and global business, setting your team up for long-term success. Start regular check-ins with your team, setting clear objectives and development goals.
2. First 12 Months: Align annual objectives and performance metrics with business needs, ensuring your team is always set up for success. Collaborate with other managers to deliver key strategies and drive business results. Lead the way in developing a high-performance culture in your team, underpinned by our Leadership Behaviours.
3. 18 Months: Implement metrics to measure success and continue driving improvement across all areas. Lead continuous coaching and professional development for your team, helping them reach new heights. Identify and champion new growth opportunities that add value to both the business and our customers.

About You
We're looking for someone who:

1. Holds a degree or equivalent experience in engineering, project management, or business.
2. Has 3+ years of experience in resource management within a technical services or project-based environment.
3. Has proven experience managing remote, multi-skilled teams.
4. Is a motivational leader, adept at change management, and thrives on driving performance.
5. Is a collaborative networker, excellent at building relationships and inspiring others.

You'll Stand Out If You...

1. Have a track record of delivering quantifiable results in resource planning.
2. Are a visionary leader who inspires and motivates your team to exceed expectations.
3. Have an eye for improvement and constantly seek opportunities to innovate.
4. Are a natural coach, passionate about developing others to reach their full potential.
5. Know how to balance business goals, customer satisfaction, and team success.

Why join?
This is your chance to make a real impact. You'll have the autonomy to drive resource planning initiatives, lead a talented team, and play a critical role in shaping the future of our technical services. If you're ready to lead with vision, deliver results, and take your career to the next level - we want to hear from you!