Service Delivery Manager

RED Global; Macclesfield; Hybrid; GBP 64,575 - 83,025; Full time

Job summary

A leading technology firm based in Macclesfield is seeking a Service Delivery Manager for a 6-month contract. This role involves supporting the onboarding and delivery of enterprise applications, ensuring effective communication with stakeholders. The ideal candidate will have experience with platforms like Salesforce, ServiceNow, or Workday, and an understanding of service management practices like ITIL. This position offers a hybrid working model and opportunities for extensions.

Qualifications

• Experience working with applications like Salesforce, ServiceNow, Workday, or similar platforms.
• Exposure to service delivery, application support, QA, or operational roles.
• Understanding of service management practices ITIL.

Responsibilities

• Assist in onboarding new applications and services.
• Coordinate with technical teams and business users.
• Prepare documentation, workflows, and readiness activities.
• Support day-to-day service delivery.
• Participate in testing activities for updates and enhancements.
• Serve as a contact point for business users.

Skills

Experience with Salesforce

Experience with ServiceNow

Experience with Workday

Understanding of ITIL

Coordination across teams

Job description

Service Delivery Manager – Contract – 6 Months – Hybrid (Macclesfield)

The Service Delivery Manager will support the onboarding and ongoing delivery of enterprise applications such as Salesforce, ServiceNow, Workday, or similar business platforms. This role focuses on coordinating service operations, ensuring quality, and maintaining strong communication with stakeholders.

Start: December or January
Duration: 6 months + extensions
Location: Macclesfield (on site and remote)

Key Responsibilities

• Assist in onboarding new applications (Salesforce, ServiceNow, Workday, or similar) and services into the support environment.
• Coordinate with technical teams and business users to ensure smooth transitions.
• Prepare documentation, workflows, and readiness activities.
• Support day‑to‑day service delivery and ensure applications are running effectively.
• Participate in testing activities for updates, enhancements, and new releases.
• Help ensure changes meet quality standards before going live.
• Serve as a point of contact for business users and stakeholders.
• Provide clear updates on service status, issues, and improvements.
• Identify opportunities to streamline processes and improve user experience.
• Contribute ideas to strengthen service operations and documentation.

Qualifications

• Experience working with applications like Salesforce, ServiceNow, Workday, or similar platforms.
• Exposure to service delivery, application support, QA, or operational roles.
• Understanding of service management practices ITIL.
• Coordinating across technical and non‑technical teams.

Employment type

Contract

Seniority level

Mid-Senior level