Service Delivery Manager

LYNX Recruitment; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Career progression

Cloud technologies

Job summary

Lynx Recruitment seeks an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform. You will bridge technical delivery teams and customer stakeholders in a collaborative, multi-team environment.

In this role, you will drive operational excellence, lead service reviews, and implement continual improvements across enterprise-level services powering a high-volume customer-facing

Qualifications

• Experience as a Service Delivery Manager in a managed services environment.
• Strong knowledge of ITIL service management.
• Experience managing business-critical services and multi-vendor environments.
• Ability to manage stakeholders and communicate effectively.
• Experience with SLA/KPI reporting and continuous service improvement.
• Experience with cloud platforms (AWS or Azure).
• Knowledge of ServiceNow, Jira or similar tools.
• Background in travel, aviation or other high-volume environments.

Responsibilities

• Manage service delivery in line with SLAs and KPIs.
• Lead service reviews, reporting and governance meetings.
• Ensure ITIL processes, including Incident, Problem and Change Management, are followed.
• Act as the main escalation point for service-related issues.
• Coordinate delivery across multiple teams and suppliers.
• Drive service improvements using operational data and performance metrics.
• Build strong relationships with customer and internal stakeholders.

Skills

Stakeholder management

Communication

Leadership

Problem solving

Tools

ServiceNow

Jira

AWS

Azure

Job description

Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform. This is an exciting opportunity to work within a collaborative, multi-team environment, supporting enterprise-level services that underpin a high-volume customer-facing application.

You'll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders.

Key Responsibilities

• Manage service delivery in line with SLAs and KPIs.
• Lead service reviews, reporting and governance meetings.
• Ensure ITIL processes, including Incident, Problem and Change Management, are followed.
• Act as the main escalation point for service-related issues.
• Coordinate delivery across multiple teams and suppliers.
• Drive service improvements using operational data and performance metrics.
• Build strong relationships with customer and internal stakeholders.

Requirements

• Experience as a Service Delivery Manager in a managed services environment.
• Strong knowledge of ITIL service management.
• Experience managing business-critical services and multi-vendor environments.
• Ability to manage stakeholders and communicate effectively.
• Experience with SLA/KPI reporting and continuous service improvement.
• Experience with AWS or Azure.
• Knowledge of ServiceNow, Jira or similar tools.
• Background in travel, aviation or other high-volume environments.

What's on Offer

• Competitive salary and benefits.
• Flexible hybrid working.
• Opportunity to work on a large-scale enterprise platform using modern cloud technologies.
• Ongoing professional development and career progression.