Service Delivery Manager

Belcan; Macclesfield; On-site; GBP 65,000 - 95,000; Full time

Job summary

Belcan is seeking a Service Delivery Manager to oversee Asset Information Services at Cambridge and Macclesfield. You will lead a team of Asset Information Specialists, ensuring quality control, EDMS governance, and timely delivery of engineering documentation and asset data.

You will act as the primary client interface, manage SLAs and KPIs, and drive continuous improvement across two sites while coordinating budgets and cross-team collaboration.

Qualifications

• Proven experience leading service delivery or operational teams.
• Strong stakeholder and client relationship management skills.
• Experience managing SLAs, KPIs, and contractual service obligations.
• Demonstrable people management and team development experience.
• Budget management, forecasting, and operational performance expertise.
• Experience working in regulated or quality-controlled environments.

Responsibilities

• Lead the delivery of Asset Information Services and ensure KPI and SLA targets are met.
• Act as the key operational interface for the client, managing relationships and escalations.
• Drive service excellence through performance monitoring, governance, audits, and continuous improvement activities.
• Oversee operational budgets, resource planning, forecasting, and financial reporting.
• Support Facilities Management, Engineering, and Project teams with information management solutions.
• Travel between Cambridge and Macclesfield facilities.

Skills

Team leadership

Stakeholder management

SLA/KPI management

People management

Budget forecasting

Regulated environments

Tools

EDMS platforms

Asset information systems

BIM/CAD awareness

Job description

Service Delivery Manager

Location:

Cambridge & Macclesfield

Are you an experienced Service Delivery Manager with a passion for operational excellence, stakeholder engagement, and leading high-performing teams? We're looking for a driven professional to take ownership of Asset Information Services across two key client sites in Cambridge and Macclesfield.

In this pivotal role, you'll lead a team of Asset Information Specialists, ensuring the effective management of engineering documentation, building information, electronic document management systems (EDMS), and asset information records. As the primary operational contact for the client, you'll play a critical role in delivering exceptional service standards, contractual commitments, and continuous improvement initiatives.

What You'll Be Doing

• Leading the delivery of Asset Information Services and ensuring KPI and SLA performance targets are met.
• Acting as the key operational interface for the client, managing relationships and service escalations.
• Driving service excellence through performance monitoring, governance meetings, audits, and continuous improvement activities.
• Overseeing operational budgets, resource planning, forecasting, and financial reporting.
• Supporting Facilities Management, Engineering, and Project teams with effective information management solutions.
• Travelling between the Cambridge and Macclesfield facility.

What We're Looking For

Essential:

• Proven experience leading service delivery or operational teams.
• Strong stakeholder and client relationship management skills.
• Experience managing SLAs, KPIs, and contractual service obligations.
• Demonstrable people management and team development experience.
• Budget management, forecasting, and operational performance expertise.
• Experience working in regulated or quality-controlled environments.

Desirable:

• Experience within Facilities Management, Engineering Services, or Asset Information Management.
• Knowledge of EDMS platforms and digital asset information systems.
• Understanding of BIM, CAD, engineering drawings, or asset data management.
• Experience within pharmaceutical, life sciences, manufacturing, or other regulated sectors.

Why Join Us?

This is an excellent opportunity to join a global organisation and play a key role in delivering critical information management services within a complex and highly regulated environment. You'll have the opportunity to influence service strategy, lead a talented team, and build strong client partnerships while contributing to continuous improvement and operational success.