Service Delivery Manager

Project Freelance; Greater London; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Excellent pension

Private healthcare

Share scheme (3.5% + 3.5% matching)

Résumé du poste

CGI is seeking a Service Delivery Manager to drive successful client engagements with a hybrid working arrangement in the UK. You will own service outcomes, lead teams, manage risk and financial performance, and shape strategies to deliver value for CGI and its clients.

Candidates should possess experience in service delivery, leadership and stakeholder management, and be eligible for UK Security Clearance. CGI offers a competitive salary, strong pension, private healthcare and a share scheme.

Qualifications

• Experience in service delivery management and client engagements.
• Ability to manage risk and financial performance for large programmes.
• Strong stakeholder management and leadership capabilities.

Responsabilités

• Lead teams to deliver successful client engagements and service outcomes.
• Ensure commitments are met and identify opportunities to improve performance.
• Build trusted relationships across CGI, clients and delivery partners.
• Shape service strategies to support sustainable growth and drive value.

Connaissances

Client management

Risk management

Financial governance

Leadership

Formation

Bachelor's degree in IT/Business

Outils

ITIL

Contract management

Description du poste

CGI helps clients achieve lasting business outcomes through dependable, high-quality services that evolve with their needs. As a Service Delivery Manager, you’ll play a key role in delivering successful client engagements, ensuring service commitments are met while identifying opportunities to improve performance and create additional value. You’ll have the autonomy to take ownership of service outcomes, bring fresh thinking to challenges and build trusted relationships across CGI, our clients and delivery partners. Working within a collaborative community of experts, you’ll lead teams, manage risk and financial performance, and help shape service strategies that support sustainable growth while developing your own career.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times.

• competitive salary
• excellent pension
• private healthcare
• plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.