Service Desk Team Manager

Onyx-Conseil; United Kingdom; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private healthcare

Pension

Share scheme

Job summary

CGI is seeking a Service Desk Team Manager in the United Kingdom. The role combines hands-on leadership with a drive for continuous improvement, focusing on service performance, people development, and innovative ways of working.

You will build strong relationships across CGI and clients, and operate within a hybrid working model. You must be eligible for UK Security Clearance; the role offers training and a supportive leadership community to help you grow and shape how we deliver outstanding

Qualifications

• Experience leading a service desk team and delivering against SLAs.
• Strong stakeholder management and communication skills.
• Familiarity with AI-enabled service delivery and modern ways of working.

Responsibilities

• Lead a multi-skilled Service Desk team to deliver high-quality support.
• Own service performance metrics and drive improvements across the function.
• Collaborate with clients and CGI leadership to shape service delivery and outcomes.

Skills

People leadership

Service Desk

Continuous improvement

UK Security Clearance

Job description

At CGI, you'll have the opportunity to lead a talented, multi-skilled Service Desk team that plays a vital role in delivering exceptional outcomes for our clients. As a Service Desk Team Manager, you'll take ownership of service performance while creating an environment where people can grow, contribute ideas and perform at their best. Combining hands-on leadership with a focus on continuous improvement, you'll help evolve the service, embrace opportunities presented by AI and new ways of working, and build strong relationships across CGI and our clients. You'll be empowered to make an impact, supported by an experienced leadership community and encouraged to shape how we deliver outstanding services for the future.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.