Service Delivery Lead Officer

The Education People - Part of Commercial Services Group; Aylesford; On-site; GBP 36,233 - 44,500; Full time

Benefits offered by this job

25 days annual leave

Life assurance cover (4 × salary)

Pension scheme with 4% employer contribution

Retail & gym discounts

Health cash plan

Cycle-to-work scheme

Volunteer days

Comprehensive wellbeing programme

Tailored learning and development support

Job summary

A leading educational services provider in Aylesford is seeking a Service Delivery Lead Officer to lead a team responsible for delivering financial services to schools. The role involves ensuring high-quality service delivery, managing customer relationships, and developing new financial services. The ideal candidate has proven team management skills, experience in finance, and excellent customer service abilities. This full-time position offers a salary ranging from £36,233 to £44,500 per annum along with various benefits.

Qualifications

• Proven experience managing a team and leading on service delivery.
• Excellent customer relationship management skills.
• Financial qualification and/or proven ability to perform the role effectively.
• Experience working in a finance environment, ideally within education or public sector.
• Strong written and verbal communication skills.

Responsibilities

• Lead and develop a team of Service Delivery Officers.
• Facilitate consistent service delivery across all contracts.
• Allocate work efficiently across the team.
• Collaborate with managers to design and launch new services.
• Provide expert financial advice and guidance.
• Build and maintain strong customer relationships.

Skills

Team management

Customer relationship management

Financial qualification

Finance experience

Communication skills

IT skills

Organisational skills

Analytical skills

Knowledge of financial systems

Tools

Microsoft Office

Job description

Service Delivery Lead Officer

Contract type: Permanent

Hours: Full time, 37 hours per week

Location: Aylesford, England, United Kingdom

Enhanced DBS check required. Full UK driving licence and personal vehicle needed for travel within the region. Business mileage is reimbursed per company policy.

Who we are

The Education People (TEP), part of the Commercial Services Group (CSG), delivers essential services that make a positive difference to children, young people and education providers. Our Schools Financial Services team delivers trusted financial support and advice to schools and academies, ensuring robust financial planning, compliance, and sustainability.

Why this role matters

As Service Delivery Lead Officer, you will lead a team of finance professionals responsible for delivering traded financial services to schools and academies. You will ensure high-quality delivery across all contracts, promote best practice and support the development of new and innovative financial services. The role is pivotal in maintaining the financial health of our customers and shaping the future of Schools Financial Services, ultimately supporting effective financial management that impacts educational outcomes.

What you’ll be doing

• Lead and develop a team of Service Delivery Officers, ensuring high standards of performance, customer service and compliance.
• Facilitate consistent service delivery across all contracts, coordinating training and quality assurance to drive continuous improvement.
• Allocate work efficiently across the team to maximise productivity and ensure customer satisfaction.
• Collaborate with Schools Financial Services Managers, the Finance Operations Manager and other CSG partners to design and launch new traded services that meet customer needs.
• Provide expert financial advice and guidance, including support on financial systems, statutory returns and budget management.
• Build and maintain strong relationships with SFS customers through regular contact and site visits.

What we’re looking for

• Proven experience managing a team and leading on service delivery.
• Excellent customer relationship management skills with the ability to understand and meet customer needs.
• Financial qualification and/or proven ability to perform the role effectively.
• Experience working in a finance environment, ideally within education or the public sector.
• Strong written and verbal communication skills.
• Excellent IT skills, including confidence with financial systems and Microsoft Office.
• Strong organisational, analytical and problem‑solving abilities.
• Sound knowledge of financial controls, policies and finance systems.

What you’ll get in return

• Salary of £36,233 – £44,500 per annum
• 25 days annual leave
• Life assurance cover (4 × salary)
• Pension scheme with 4% employer contribution
• Additional benefits including retail & gym discounts, health cash plan and cycle‑to‑work scheme
• Volunteer days and access to a comprehensive wellbeing programme
• Tailored learning and development support with real opportunities to progress

Seniority level

Mid‑senior level

Employment type

Full‑time