Service Delivery Executive – Banking

Business Money Promotions Ltd; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in payments and technology services is seeking a Service Delivery Executive to support their global banking clients. This home-based role will involve overseeing KYC service delivery, engaging in operational improvements, and providing crucial support to the Service Delivery Manager. Ideal candidates will have experience in finance or fintech and possess strong stakeholder management and communication skills.

Benefits

Discretionary bonus

Employee benefits package

Qualifications

• Experience in Service Delivery within Banking, Finance, or Fintech.
• Knowledge of KYC, Business Continuity, and Disaster Recovery.
• Excellent presentation and communication skills.

Responsibilities

• Ensure timely delivery of service delivery roadmap tasks.
• Support operational meetings and service review reports.
• Drive service improvements across KYC operations.

Skills

Service Delivery

KYC

Business Continuity

Disaster Recovery

Stakeholder Management

Excellent Communication

Agile Environment

Presentation Skills

Problem Solving

Self-starter

Tools

Jira

Confluence

PowerBI

Job description

Our client, a global specialist in payments and technology-led services are looking for a Service Delivery Executive to join their expanding team.

This is a home based position (anywhere in the UK) and will involve working closely with one of their largest Global Banking clients in the delivery of their market leading KYC service delivery solution.

Core Duties / Responsibilities:

• Ensure all service delivery roadmap tasksare completed and delivered on time;

Including Annual PES, Risk Checks, Policy Reviews, Reporting, Incident Reports and Disaster Recover Tests

• Support the Service Delivery Manager in the delivery and execution of the weekly Client Operational meetings, Monthly Business Service Review and Quarterly Business Service Review reports.
• Identify and drive service & operational improvements across KYC operations.
• Member of the on-call incident management team – working to bridge communications between Group IT and Client Management teams. (This will sometimes include out of hours work to resolve priority incidents)
• Raise and monitor service tickets through the client service desk.
• Provide administrative support to the Service Delivery Manager.
• Provide contingency for the Service Delivery Manager in the event of absence and leave

Skills, Knowledge, Experience and Attitudes:

• Experience in Service Delivery Banking, Finance or Fintech domain, preferably with exposure to KYC (Know Your Customer).
• Knowledge of Business Continuity, Disaster Recovery.
• Experience in creating and delivering monthly MI reporting.
• Experience of Jira, Confluence and PowerBI is an advantage.
• Excellent presentation skills.
• Confident stakeholder management and good presentation skills are essential.
• Great communication skills, excellent written and verbal skills.
• Experience of working with IT and technical teams in an Agile environment.
• Hands-on, self-starter mentality, with an ability to work within deadlines.
• Ability to prioritise workloads and work autonomously.
• Experience of working with geographically dispersed teams.
• The ability to create simple solutions for complex problems.

The company offer in return a highly competitive basic salary + discretionary bonus + employee benefits package.

Rob Milner
Managing Director
M2 | Professional Recruitment Services Ltd
[e-mail]
www.m2recruit.co.uk

Tel: [phone]
Fax: [phone]
Mob: [phone]

M2 Professional Recruitment Services Ltd, 1st Floor Offices, 86 Water Lane, Wilmslow, Cheshire, SK9 5BB

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