Service Delivery Coordinator

Wild Recruitment; Bristol; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private Healthcare

Pension Scheme

Generous Holiday Allowance

Career development

Stable business

Job summary

Wild Recruitment in Bristol is seeking a Service Controller to coordinate engineers, respond to service requests, and keep the operation running smoothly. The role sits in a fast-paced service environment and requires strong organisation and proactive problem-solving.

Key duties include planning workloads, handling urgent call-outs, maintaining records, and producing performance reports. A friendly, customer-focused communicator with IT proficiency will thrive in this role.

Qualifications

• Strong organisational and multitasking abilities are essential.
• Excellent customer service and communication skills.
• Good IT skills including Microsoft Office.

Responsibilities

• Planning and scheduling engineers' daily workloads
• Responding to customer breakdowns and service requests
• Coordinating urgent call-outs and maintenance visits
• Updating job records and service information
• Working with multiple departments to deliver excellent customer service
• Producing reports and supporting operational performance

Skills

Organisational skills

Multitasking

Customer service

IT skills

Tools

Microsoft Office

Job description

Wild Recruitment in Bristol is seeking a Service Controller to coordinate engineers, respond to service requests, and keep the operation running smoothly. The role sits in a fast-paced service environment and requires strong organisation and proactive problem-solving.

Key duties include planning workloads, handling urgent call-outs, maintaining records, and producing performance reports. A friendly, customer-focused communicator with IT proficiency will thrive in this role.