Service Delivery Analyst - Hybrid ITSM & Growth Prospects

Anson McCade Pty; Stevenage; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Performance bonus up to £2,500

Pension contributions up to 14%

Flexi leave up to 15 days

Paid overtime

Enhanced parental leave

Free onsite parking

Subsidised meals

Job summary

Anson McCade Pty in Stevenage is seeking a Service Delivery Analyst to join a mature IT team responsible for delivering and managing IT services.

You will support ITIL-based processes, monitor performance, produce reports and work across IT Operations, Security and Infrastructure projects to drive continual improvement.

The role suits someone with 2–5 years in ITSM, offers hybrid work, a strong benefits package and opportunity to grow in a prominent defence-tech organisation.

Qualifications

• 2–5 years in IT Service Delivery or ITSM.
• ITIL Foundation certification (V3 or above).
• Experience with Incident, Change and Problem Management.
• Experience in an ITIL-driven environment.
• Experience producing service reports and monitoring SLAs.

Responsibilities

• Support ITIL-based service management processes (Incidents, Changes, Problems).
• Coordinate service delivery across IT teams and business functions.
• Monitor service performance, maintain records and produce reports.
• Analyse service data to identify trends and improvement areas.
• Support continual service improvement initiatives and best practices.
• Liaise with stakeholders to resolve service-related issues.
• Contribute to development and implementation of procedures.

Skills

ITIL Foundation

Incident Mgmt

Change Mgmt

Problem Mgmt

SLA Analysis

Service Reports

Stakeholder Mgmt

Continuous Improvement

Tools

ServiceNow

Remedy

Jira

Job description

Anson McCade Pty in Stevenage is seeking a Service Delivery Analyst to join a mature IT team responsible for delivering and managing IT services.

You will support ITIL-based processes, monitor performance, produce reports and work across IT Operations, Security and Infrastructure projects to drive continual improvement.

The role suits someone with 2–5 years in ITSM, offers hybrid work, a strong benefits package and opportunity to grow in a prominent defence-tech organisation.