Service Delivery Analyst

Addition+; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Job summary

Addition+ is seeking a Service Delivery Analyst to join an award-winning Managed Security Service Provider. This remote role focuses on creating performance reports, ensuring effective communication with clients, and managing service delivery expectations. Candidates must possess experience in Security Operations Centers and be eligible for Security Clearance.

Benefits

Access to Training & Certification

Private Medical & Dental

Qualifications

• Candidates must be eligible for Security Clearance.
• Proven experience as a Service Desk Analyst required.
• Strong knowledge of SOC tools is essential.

Responsibilities

• Create detailed service performance reports and present to clients.
• Act as primary liaison between internal teams and clients.
• Track and manage customer action logs for timely resolution.

Skills

Communication

Relationship Management

Analytical Skills

Education

Eligibility for Security Clearance

Proven experience as a Service Desk Analyst

Experience in a Managed Security Services Provider environment

Tools

Azure Sentinel

Microsoft Defender

Job description

This range is provided by Addition+. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Addition+

The Caffeinated Recruiter | Lead Talent Consultant at Addition| Women in Tech | Elite100 Recruitment Leader

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions.

Role Overview

*CANDIDATES MUST BE BASED IN THE UK*

Location: Remote

What you'll be doing:

• Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates
• Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance
• Analysing identified issues within the client estate and proposing effective solutions for service review meetings
• Acting as the primary liaison between internal technical teams and clients, ensuring service and technical delivery meet expectations
• Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience
• Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities
• Tracking and managing customer action logs to ensure timely resolution and follow-up

Main Skills/Requirements:

• Candidates must be eligible for Security Clearance
• Proven experience as a Service Desk Analyst
• Essential experience working within a Security Operations Centre (SOC) function
• Strong knowledge of SOC tools such as Azure Sentinel, Microsoft Defender, or equivalent platforms
• Demonstrated success in client-facing roles, with excellent communication and relationship management skills
• Experience within a Managed Security Services Provider (MSSP) environment is desirable

How you'll be rewarded:

• Access to Training & Certification
• Private Medical & Dental

This is an excellent opportunity for an experienced Service Delivery Analyst to join a leading company, that are driven towards success!

For further information on this Service Delivery Analyst position, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Information Technology, and Project Management

• Industries

  IT Services and IT Consulting, Technology, Information and Media, and Computer and Network Security

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