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Senior IT Service Delivery Analyst

Eden Scott

Glasgow

On-site

GBP 35,000 - 50,000

Full time

20 days ago

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Job summary

A leading recruitment firm is seeking a Senior IT Service Delivery Analyst to enhance their IT support team in Glasgow. The role involves delivering excellent IT services, troubleshooting remote issues, and occasional international travel. Candidates should have strong experience in 2nd to 3rd line support, complemented by a dynamic work environment and excellent benefits.

Benefits

Excellent non-contributory pension
30 days annual leave + birthday off
Employee Assistance Programme
Gym and RAC breakdown discounts
Monthly team lunches

Qualifications

  • Experienced IT professional with strong service delivery skills.
  • Passionate about delivering first-class IT support.

Responsibilities

  • Mix of remote troubleshooting and on-site support.
  • Travel to international offices up to six times a year.

Skills

2nd Line Support
3rd Line Support
Remote Troubleshooting
First-Class Service

Tools

Windows Server
Office 365
Active Directory
Microsoft Exchange
VPN
Networking
ITSM Tools

Job description

3 days ago Be among the first 25 applicants

This range is provided by Eden Scott. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Eden Scott

Business Manager @ Eden Scott | Executive Search, Permanent & Contract Recruitment within Tech and Digital

Are you an experienced IT professional with strong 2nd to 3rd line support skills and a passion for delivering first-class service? We’re hiring a Senior IT Service Delivery Analyst to join a dynamic organisation with a great culture, modern tech stack, and occasional international travel.

The Role:

Expect a mix of remote troubleshooting and on-site support, including travel to international offices up to six times a year. You'll also benefit from a dedicated annual IT training budget.

Core Tech You’ll Work With:

  • Windows Server technologies
  • Office 365 Admin
  • Active Directory – user/admin management
  • Microsoft Exchange
  • VPN / Remote Access / SCCM
  • Networking: DHCP, DNS, VLAN, Routing
  • Thin Clients, Desktops, Mobile Devices & Printers
  • Synology, SCALE storage solutions
  • Antivirus management
  • ITSM tools (e.g., Freshservice)

What You’ll Receive:

  • excellent non-contributory pension
  • 30 days annual leave (incl. bank holidays) + birthday off
  • Employee Assistance Programme
  • Discounts on gym, RAC breakdown, and Perkpal platform
  • Monthly team lunches and well-being initiatives
  • Supportive, collaborative environment with leading technologies

How to Apply:

Please send your CV to joanne.fletcher@edenscott.com

For alternative formats or a confidential discussion, call 07471353279

Please note: You must be eligible to work permanently in the UK and live within commutable distance of Glasgow. Sponsorship is not available.

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Information Technology
  • Industries
    Information Services

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