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Service Delivery Analyst

Nine Twenty Recruitment

Clydebank

Hybrid

GBP 40,000 - 55,000

Full time

2 days ago

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Job summary

Join an innovative IT Operations team as a Senior Service Delivery Analyst, focusing on maintaining and improving IT infrastructure for a fleet of vessels. This role offers a blend of remote support and site visits, providing an opportunity to deepen your technical skills within a dynamic international environment. If you have a strong IT background and relish problem-solving in fast-paced settings, this position is perfect for you. Enjoy competitive benefits including holiday leave, pension plans, and a hybrid work model.

Benefits

30 days of annual leave plus an additional day off for your birthday

Option to buy or sell up to 5 additional leave days per year

12.5% non-contributory pension

Bupa private medical insurance

Free electric vehicle charging stations

Qualifications

Strong background in IT support and remote user assistance is preferred.
Ability to troubleshoot hardware and software effectively.
Experience with system installations and upgrades.

Responsibilities

Deliver second-line support to vessel personnel and provide remote assistance.
Install, configure, and troubleshoot hardware and software.
Monitor systems for optimal performance and enforce IT security protocols.

Skills

Problem-solving

Communication

Technical Support

Education

HNC/HND or equivalent

Tools

ITSM platforms

Networking fundamentals

Windows Server Technologies

Office 365 Administration

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Direct message the job poster from Nine Twenty Recruitment

Connecting Top Talent with Tech Companies Across the UK | Driving Growth Through Strategic Hiring

Onsite + Hybrid Working Options

Travel Requirements: Flexibility to travel to sites as required, both domestically and internationally

Role Overview:

We are looking for a Senior Service Delivery Analyst to join our IT Operations team in a second-line capacity. This role is focused on supporting, maintaining, and enhancing IT infrastructure across a global fleet of vessels. The successful candidate will provide remote technical support and will occasionally travel on-site to deliver in-person assistance. This is an excellent opportunity to join a well nurtured team, deepen your technical expertise and grow within a diverse, international environment.

Key Responsibilities:

Deliver second-line remote support to vessel-based personnel, with occasional on-site travel for critical tasks.
Install, configure, and troubleshoot a variety of hardware and software including servers, laptops, mobile devices, storage systems, and networking equipment.
Assist in designing and implementing onboard IT infrastructure for new and existing vessels.
Monitor systems to ensure optimal performance and reliability.
Conduct routine system and network upgrades.
Enforce IT security protocols and manage backup systems.
Coordinate with external vendors and service providers for issue resolution and project execution.
Manage and resolve incidents in line with SLAs using ITSM tools.
Participate in IT onboarding and vessel refresh projects.
Develop and maintain internal knowledge base documentation.
Recommend service improvements and contribute to process enhancement.
Support end-user training and communication related to IT procedures.
Mentor junior support analysts when required.
Attend meetings on incidents, changes, and project updates.
Follow standardised procedures for Incident, Change, and Problem Management.

Candidate Requirements:

HNC/HND or equivalent relevant experience.
Strong background in a fast-paced IT support environment, ideally with remote user support.
Excellent problem-solving and communication skills.

Technical Experience Required:

Networking fundamentals (DNS, DHCP, VLANs, Routing).
Desktop, thin client, mobile, and printer hardware support.
Windows 7 & 10: installation and support.
Windows Server Technologies.
Synology and SCALE storage platforms.
Antivirus software administration.
Active Directory and Microsoft Exchange.
Office 365 Administration.
VPN and remote access tools.
ITSM platforms (e.g., Freshservice).

Employee Benefits:

30 days of annual leave, plus an additional day off for your birthday
Option to buy or sell up to 5 additional leave days per year
12.5% non-contributory pension
Bupa private medical insurance
Hybrid working model offering flexibility between home and office
Free electric vehicle charging stations and parking facilities

To be considered for this role please apply today or contact Sophie at Nine Twenty for more details.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
Information Services and Administrative and Support Services

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