Service Delivery Analyst

JOBS247 INC LTD; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Charles Taylor seeks a Service Delivery Analyst in London to respond to IT support requests and incidents in a timely, polite, and efficient manner, within defined SLA timeframes. You will provide 1st/2nd/3rd line support and collaborate with Infrastructure, Application Support and Networks to resolve issues and fulfill requests.

The role requires experience administering Windows 11, Office 365, Intune device management, and Active Directory, with exposure to CoPilot and other Microsoft

Qualifications

• Experience administering Windows 11, Office 365, Intune device management, and Active Directory.
• Current experience with Windows 11 installation.
• Exposure to CoPilot and other Microsoft applications.

Responsibilities

• Respond to IT support requests and incidents within defined SLA timeframes.
• Provide 1st/2nd/3rd line support and coordinate with Infrastructure, Applications, and Networks.
• Log and track status of requests and provide regular updates to users.

Skills

Windows 11

Office 365

Intune device management

Active Directory

Tools

Intune

Job description

The Service Delivery Analyst position in London, England centres on respond to requests for IT support and services (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Who the work supports

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the stage for growth. Today, we are a global leader providing insurance services and technology solutions with a team of c.4,000 experts across 120+ countries on 6 continents.

How support shows up

Respond to requests for IT support and services (including incidents and service requests) in a timely, polite, and efficient fashion, while adhering to the defined SLA timeframes. Resolve 1st/2nd/3rd line support while working with other support workgroups (Infrastructure, Application Support, Networks, etc.) to resolve/fulfil incidents, requests, and proble. Log and track the status of assigned requests for IT support and services, ensuring regular customer updates.

What needs to be in place

• The Support Analyst should have extensive experience administrating common services including Windows 11, Office 365, Intune device management, Active Directory, deploying laptop b.
• Mandatory current experience with Windows 11 installation.
• Exposure to common applications i.e. CoPilot, Intune, Office 365 (and other Microsoft Applications).

Job details

• Additional detail: Training or development support may be provided.