Service Delivery Advisor

Southern Water; Chichester; Hybrid; GBP 27,000; Full time

Job summary

Southern Water is seeking a Service Delivery Advisor to join their Customer Service team. This full-time role involves resolving queries from both external stakeholders and providing advice on applications while ensuring high standards in communication and administration. With a commitment to career progression and a greener future, the company offers an engaging work environment and valuable benefits.

Benefits

Generous pension up to 11% company contribution

25 days annual leave

Life assurance equal to 4x salary

Salary sacrifice electric car scheme

Fully funded eye tests

Two paid volunteering days a year

Discounts with over 800 popular retailers

Study support may be available for job-related qualifications

Competitive maternity leave

Cycle to work scheme

Qualifications

• Experience in customer service role.
• Ability to learn new technology quickly.
• Experience working to KPIs.

Responsibilities

• Handle queries from external and internal stakeholders.
• Ensure first-time resolution of customer calls.
• Meet team targets and follow up on commitments.

Skills

Written and verbal communication skills

IT skills

Attention to detail

Organisational skills

Collaboration skills

Persuasion and influencing skills

Job description

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Job Title: Service Delivery Advisor (Technical Customer Service Advisor)

Location: Durrington (Worthing)

Contract Type: Permanent

Hours: 37/ week Monday - Friday

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!

Working in our busy Customer Service team isn't just a job, it's stepping stone in your career; with many career options and progression opportunities available you.

Job Overview

Working in a busy customer focused environment, you will be dealing with queries from external stakeholders such as developers, private homeowners, architects, plumbers etc as well as internal stakeholders, on a variety of issues.

Your role is to solve queries at first contact where possible, which may be,

discussing their requirements and providing advice on Developer Services applications, to assisting them on system issues.

Day to day duties include (but are not limited to):

- First time resolution of customer calls and effective administration of applications/correspondence/payments

- Keeping track of customer priorities and following up on commitments made to customers

- Ensuring Team targets are met

- Directing queries to the correct department if required

- Proactively identifying and solving problems

About You

You will be tech savvy with experience working in a customer service role. You will be able to pick up new technology quickly in order to advise others how to use it as well as fault find when customers are having difficulties on the system.

You will keep calm under pressure and have experience working to KPI's.

To be right for this role, you will have:

- Written and verbal communication skills

• IT skills, with the ability to learn new technology quickly

• Attention to detail

• Organisational skills

- Ability to collaborate effectively with others

- Persuasion and influencing skills

- Ability to present information to customers concisely, clearly and accurately

- Ability to work to demanding targets and deadlines in a high pressure environment

- Flexible, proactive team player with a can do attitude

Package

This role will be full time Monday to Friday with a hybrid approach to working between our Durrington (Worthing) office and home (2 days a week in the office, Wednesday and either Tuesday or Thursday with a monthly meeting in the offiice 1 Friday in 4). Initially, you will be required full time in the office for training for 2-3 weeks.

We are offering a salary of £26,800 per annum depending on skills and experience as well as other benefits including:

• Generous pension up to 11% company contribution

• 25 days annual leave

• Life assurance equal to 4x salary

• Salary sacrifice electric car scheme (after 6 months service)

• Full funded eye tests

• Two paid volunteering days a year

• Discounts with over 800 popular retailers

• Study support may be available for job-related qualifications

• Competitive maternity leave and flexible return to work options

• Cycle to work scheme

Join our Service Delivery team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.