Service and Projects Coordinator

AEP Compressed Air Technologies Ltd; Honiton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

AEP Compressed Air Technologies Ltd is seeking a motivated Service and Projects Coordinator to manage service plans and support engineering projects. This hybrid role combines office coordination with customer engagement, ideal for those who enjoy planning and interaction. The successful candidate will work closely with the Service Manager and other team members to drive customer satisfaction and promote service offerings.

Qualifications

• Strong customer-facing skills with a commercial mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Manage service plans and support engineering projects.
• Conduct customer visits for presentations and fact-finding.
• Prepare and submit quotations with managerial approval.

Skills

Communication

Organisational Skills

Customer-facing Skills

Time Management

Tools

Outlook

Excel

Job description

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AEP Compressed Air Technologies Ltd provided pay range

This range is provided by AEP Compressed Air Technologies Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from AEP Compressed Air Technologies Ltd

We’re looking for a motivated and organised individual to join our growing team. As a Service and Projects Coordinator, you’ll play a pivotal role in managing service plans, supporting engineering projects, and driving customer satisfaction. This hybrid role blends office-based coordination with customer-facing engagement, making it ideal for someone who enjoys both planning and interaction.

What You’ll Be Doing:

• Work closely with the Service Manager to generate, present, and sell compressor and ancillary equipment service plans.
• Conduct customer visits as needed for presentations and fact-finding.
• Coordinate and oversee engineering projects in collaboration with the Service Manager, Engineering Manager, and Operations Director.
• Prospect new and existing accounts to promote our service offerings.
• Build and maintain strong relationships with key service plan accounts.
• Support internal sales during peak periods, holidays, and absences.
• Submit a monthly sales report (pipeline, wins/losses) and maintain a weekly call plan.
• Ensure the accuracy and validity of ongoing service plans.
• Promote the company’s full portfolio to existing clients where appropriate.

Quotations & Order Processing:

• Prepare and submit quotations with appropriate managerial approval.
• Support customer inquiries as needed, working alongside the external sales team or Directors.

What We’re Looking For:

• Excellent communication and organisational skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong customer-facing skills with a commercial mindset.
• Familiarity with Outlook and Excel reporting.
• Willingness to learn and stay current with industry standards and training (e.g. HPC, Omega, Infinity, H&S).
• A proactive, professional attitude and the flexibility to assist with a variety of tasks as needed.

Training & Development:

We’re committed to your growth. Training will be provided and approved by the Service Manager to ensure you’re equipped for the role.

Reporting Structure:

• Reports to: Service Manager
• Regular interaction with: Operations Director and Engineering Manager

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  Commercial and Industrial Machinery Maintenance

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