Service Coordinator

ISS Facilities Services; Sandford Hill; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading facility management company in Stoke on Trent is looking for a Service Coordinator to manage client communications and provide high-quality support. The ideal candidate will have experience in customer service, strong organizational skills, and a professional telephone manner. This part-time role offers opportunities for development in a supportive environment.

Qualifications

• Previous experience in customer service, contact centre, or administrative role.
• Strong call handling background required.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and log client calls and emails, providing professional support.
• Identify solutions for client requests and escalate as needed.
• Maintain facilities management systems and records.

Skills

Customer service experience

Professional telephone manner

Microsoft Office proficiency

Communication skills

Organisational skills

Job description

Overview

Service Coordinator

Location: Stoke on Trent, ST1 5PZ

Hours of work: Part Time | 20

Contract Type: Permanent

ISS UK delivers high-quality facility services across the Public, Private, and specialist sectors, maintaining buildings to the highest standards. Join a smart, modern, refurbished site and become part of a supportive team with opportunities for development.

Job Description

As a Service Coordinator, you’ll manage and log calls and emails from clients, accurately interpreting contractual and operational requirements.

You will play a key role in ensuring the Helpdesk consistently exceeds client expectations, providing timely, effective, and professional support.

This is a great opportunity for someone organised, customer-focused, and keen to contribute to a team delivering world-class facilities management services.

Responsibilities

• Act as the first point of contact for client calls and emails, logging and processing requests accurately
• Identify appropriate solutions and escalate issues when required
• Maintain and update facilities management systems (e.g. Maximo) and related records
• Provide professional, customer-focused helpdesk support and general administration
• Support the account delivery team with administrative tasks and reporting
• Build and maintain strong working relationships with clients and internal teams
• Ensure compliance with company processes, procedures, and client contracts

Professional and Personal Competencies/Qualifications

• Previous experience in a customer service, contact centre, or administrative role
• Strong call handling background with a professional telephone manner
• Proficient in Microsoft Office programmes
• Excellent verbal and written communication skills
• Proven ability to work effectively within a team to achieve shared goals
• Highly organised with strong planning and scheduling skills

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]