Service Coordinator

Allscreens Nationwide Ltd; Nottingham; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Medicash

Pension Plan

Wellbeing programmes

Job summary

Adullam Homes Housing Association Ltd in Bury is seeking a Service Coordinator to provide intensive tenancy support, helping clients manage and sustain accommodation. The role focuses on person-centred support, budgeting, safety checks, and empowering service users toward independent living.

The position is full-time (37.5 hours/week), with a 9am–5pm weekday schedule. Experience with safeguarding, rent accounts, and CRM systems is required.

Qualifications

• Experience in managing a caseload of service users.
• Experience of health and safety with maintaining premises standards.
• Experience of safeguarding policies and reporting concerns.
• Ability to manage rent accounts and arrears processes.

Responsibilities

• Provide intensive tenancy related support to help clients manage and sustain accommodation.
• Assist service users to develop skills for independent living and budgeting.
• Assess candidates for the scheme against criteria.
• Undertake home inspections and ensure safety standards.
• Work 37.5 hours per week, 7.5 hours daily, 9am–5pm on weekdays.
• Align with organisation values, culture and Christian ethos.

Skills

Caseload management

CRM data entry

Rent accounts

Health and safety

Safeguarding

Flexible approach

Motivation skills

Christian ethos alignment

Tools

Online CRM system

Job description

Adullam has opportunities available to join our support team in Bury as a Service Coordinator with tenancy related experience.

About the role – Service Coordinator

We have a great opportunity for a Service Coordinator in our Gateway Service in

Bury. The service provides supported housing and an outcome based and personalised support service for people with complex and chaotic behaviours, leading to recovery, re‑skilling and move on into independent accommodation.

• The main purpose of the Service Coordinator role is to provide intensive tenancy related support to clients, enabling them to manage and sustain their accommodation, reducing the risk of reoffending and aiding them to live independently in the community.
• You will help a service user to develop the skills needed to move on into independent living/permanent housing via a person‑centred support package that is tailor made to suit the needs of everyone accessing the service.
• You will be responsible for assessing people for the scheme against criteria.
• Once moved in you will ensure the standard of their home by completing safety tasks and home inspections and assisting service users to develop the skills needed to manage a home via budgeting and financial inclusion work.
• The role is full time of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 9am -5pm weekdays.
• You will be expected to work within the organisation’s charitable aims and objectives and contribute to the maintenance and development of the Association’s values, culture, and ethos.

About you

We are looking for a Service Coordinator with:

• Experience of managing a caseload of service users.
• An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
• Experience in helping others understand their goals and helping them to achieve an outcome.
• Skills in recording and reporting case notes via an online Customer Relationship Management system.
• Skills and experience in managing rent accounts and following arrears processes.
• Experience of health and safety and a track record of maintaining standards of premises.
• Experience of working within safeguarding policies and procedures and of identifying, monitoring, and reporting safeguarding concerns.
• A flexible, resilient, thoughtful, therapeutic approach to working with people.
• Practical skills to support service users in activities of daily living required for independence.
• An ability to motivate and empower service users to have greater control and choice over their life and opportunities.
• An ability to demonstrate our values and behaviours and work within our Christian ethos.

Although lived experience is not essential, it is welcomed as part of our workforce. Adullam understands that lived experienced means people have valuable, direct knowledge of how it feels to be in receipt of support services, and what needs to change for the better.

Our offer to you

We are a friendly, people‑focused organisation making sure to prioritise and take care of the overall wellbeing of our staff, whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.

This role is salaried at £26,929.50 pa

In addition to your salary, we also have a list of generous benefits and initiatives that will help support you and your family, both in and outside the workplace.

• 25 days annual leave – increasing to 30 days with service, plus Bank Holidays
• Two extra days leave for no unplanned absences each calendar year.
• Access to Medicash
• Pension Plan
• Multidimensional wellbeing programmes and family friendly policies for staff

About us

• Adullam Homes Housing Association Ltd is a Community Benefit Society, an Association created to support vulnerable individuals and households.
• Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos.
• We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process.

Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List DBS check, scrutiny of employment history and robust references checks.

Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.