Inside Sales Coordinator

Mettler-Toledo International, Inc; Royston; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

25 days annual leave + bank holidays

Job summary

METTLER TOLEDO is seeking an Inside Sales and Planning Coordinator to manage the complete order lifecycle, coordinating with cross-functional teams to ensure on-time delivery. The role requires being onsite 4 days per week and leveraging SAP to process orders for systems and spare parts efficiently.

You will build strong customer relationships, align expectations with internal stakeholders, and participate in production planning and daily meetings to drive performance.

Qualifications

• Experience in customer service and sales order processing.
• High attention to detail and accurate order inputting.
• Ability to communicate complex messages clearly and empathetically.
• Capable of working to tight deadlines and under pressure.
• Experience interacting with multiple internal teams.

Responsibilities

• Develop and maintain strong relationships with customers to ensure service excellence.
• Communicate with internal and external stakeholders to manage expectations.
• Process customer orders for systems and spare parts promptly and accurately.
• Plan and schedule new orders, release to production in a timely manner.
• Monitor weekly open orders per customer and distribute as needed.
• Collaborate with Market Managers, Engineering, Production, Purchasing, Quality and Dispatch.
• Present data at daily production meetings and review SQCDP boards.
• Respond to enquiries and resolve issues professionally and quickly.
• Schedule EPOs and manage engineering capacity.

Skills

Customer service

Sales order processing

SAP

Communication

Deadline driven

Tools

SAP

Job description

METTLER TOLEDO is a global leader in precision instruments and weighing solutions, known for delivering high-quality, innovative products across various industries. Our X-ray Division specialises in cutting-edge inspection technologies that help customers ensure product safety and quality - focusing on designing and manufacturing advanced X-ray inspection systems that detect contaminants, verify product integrity, and support compliance with industry standards.

We are looking for a proactive individual to join our team as an Inside Sales and Planning Coordinator. You'll manage the complete order lifecycle, collaborating with all departments across the business to ensure on-time delivery is consistently met and exceeded for every customer order.

This role requires you to be onsite 4 days a week.

What You'll Do

• Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
• Manage customers' expectations by communicating effectively to internal and external stakeholders.
• Ensure all customer orders for systems and spare parts are processed accurately within a timely manner.
• On a daily basis, plan and schedule new planned orders ensuring they are planned and released in accordance with production system.
• Run weekly open order books specific to each customer and distribute accordingly.
• Work cross-functionally with departments such as Market Managers, Engineering, Production, Purchasing, Quality and Dispatch to comprehensively understand order status.
• Attend and present relevant data at the daily production meetings such as SQCDP, release meeting and E2E boards.
• Respond to and resolve all enquiry & complaints received in a professional and timely manner.
• Schedule EPO's and manage engineering capacity.

What You Need to Succeed

• Experience working in customer service and sales order processing
• High level of attention to detail and order inputting
• Ability to communicate complex messages in a clear, straightforward and empathetic way
• Ability to work to tight deadlines and under pressure
• Ability to interact with peers, managers and employees
• Strong SAP knowledge and experience

Our Offer to You

• Comprehensive benefits - including annual bonus scheme, 25 days annual leave + bank holidays
• Strong Work-Life Balance - enhanced policies, focus on employee wellbeing, employee engagement events, early finish on Fridays
• Global Exposure - work with international stakeholders and teams across METTLER TOLEDO's global network
• Inclusive Culture - thrive in an environment that values authenticity, diversity, and inclusion.
• Career Progression - learn from industry experts, enhance existing skills, benefit from our commitment to training and development.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [e-mail] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.