Service Coordinator

ISS; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

En tant que coordinateur de service chez une entreprise leader en gestion des installations, vous jouerez un rôle clé dans la communication client et la gestion des demandes. Vos responsabilités incluront la prise en charge des appels clients et l'assurance que l'équipe de service réponde aux attentes des clients. Ce poste nécessite une attention particulière aux détails et une capacité à travailler efficacement en équipe.

Qualifications

• Éducation requise: GCSE standard avec au moins 5 notes C ou un NVQ.
• Expérience précédente en service client ou rôle administratif requise.
• Compétences en Microsoft Office demandées.

Responsibilities

• Recevoir et enregistrer les appels des clients.
• Traduire les demandes en solutions d'ingénierie ou FM.
• Soutenir l'équipe de livraison du compte sur le plan administratif.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Education

GCSE standard (5 Grade C passes) or NVQ in Business Administration

Tools

Microsoft Office

Maximo

Job description

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As a Service Coordinator, you will play a pivotal role in ensuring seamless communication and efficient resolution of client requests.

Your responsibilities will include receiving and logging calls from clients, accurately interpreting contractual and operational requirements, and ensuring that our Helpdesk function consistently surpasses client expectations.

By meticulously managing the process of incoming requests and effectively coordinating with internal teams, you will contribute to the delivery of exceptional service that aligns with our commitment to excellence.

Your attention to detail and dedication to meeting client needs will be instrumental in upholding our reputation as a trusted partner in facility services.

Key Responsibilities

• Responsibilities include the process and logging of client calls regarding sites and the accurate translation of these calls into engineering or FM solutions
• Identification of the most appropriate solution to the client request within the contractual process
• Build relationships with client and account delivery team
• Management and updating of associated software and programs (e.g. Maximo)
• Provide a professional and articulate helpdesk solution to the client
• Support the account delivery team from an administrative perspective

Professional and Personal Competencies/Qualifications

• Educated to GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent
• Previous experience in a customer service, contact centre or administrative role
• Proficient in Microsoft Office programmes
• Evidence of working within a team, supporting and working with others to reach organisational goals

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.