Service Controller

Jago Consultants; Aldershot; On-site; GBP 28,000; Full time

Job summary

Une entreprise d'ingénierie dynamique recherche un Service Advisor / Controller pour rejoindre son équipe à Aldershot. Vous jouerez un rôle essentiel dans le Service Department, en assurant la communication efficace avec les clients et en gérant la disponibilité des ingénieurs. Ce poste demande une compétence exceptionnelle en gestion du temps, en service à la clientèle et en collaboration en équipe.

Qualifications

• Capacité à gérer le temps efficacement et à travailler sous pression.
• Willingness to help internal and external customers.

Responsibilities

• Organiser les ressources pour résoudre les situations rapidement.
• Informer les clients des délais et s'assurer que les ingénieurs s'occupent des cas dès que possible.
• Être le point de contact pour toute demande de service.

Skills

Effective team player

Excellent time management

High levels of customer care

Proactive attitude

Job description

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Service Advisor / Controller required in the Aldershot / Farnham area of Hampshire / Surrey.

We are working with an Engineering company in the Aldershot / Farnham area who are looking to recruit a Service Advisor / Controller to join their busy team.

Salary is circa 28k based on 42.5 hours per week

Location is Aldershot / Farnham, Hampshire / Surrey

Job Role:

As a Service Controllers / Advisor you will be an integral part of the Service Department with emphasis on promptly organising appropriate resources to resolve situations quickly and ensure communication is kept flowing, externally and internally.

Your key responsibilities will include:

To receive, record and relay relevant information for all call-outs

To monitor and arrange Engineer availability

To keep customers informed of timescales and ensure Engineers attend as soon as possible

Being the point of contact for any service enquiries

Contributing effectively to administration processes

Dealing with all telephone calls in a polite and professional manner and having the ability to deal with conflict whilst remaining diplomatic

Key skills we are looking for:

Effective team player

Excellent time management skills; able to prioritise time and work well under pressure

The ability to provide high levels of customer care

Willingness to help both internal and external customers

Proactive, flexible and positive can-do attitude