Service Contract Coordinator (Fixed Term Contract)

AVI-SPL, Inc.; The Crescent; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private Healthcare

Employee Wellbeing Support

Learning resources access

Holiday accrual with service

Discounted gym memberships

Cycle to work scheme

Referral scheme

Job summary

AVI-SPL is seeking a maternity cover role to join a collaborative team, acting as the central contact for tracking, monitoring, and processing post-sale service contracts.

You will work with a global team to ensure contract pricing, renewals, and reporting, while coordinating with Account Managers and the Global Helpdesk. This temporary position runs until April 2027 and offers exposure to diverse projects.

Qualifications

• Ability to take ownership of tasks and see them through to completion.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Self-starter capable of working independently and meeting deadlines.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to balance multiple tasks with changing priorities.
• Strong time management skills with excellent attention to detail.

Responsibilities

• Act as the point of contact for tracking, monitoring, and processing post-sale service contracts.
• Calculate new service contract pricing and prepare client-facing proposal documents.
• Track and renew existing maintenance contracts and provide client-facing proposals.
• Update and maintain tracking reports and client folders with relevant information.
• Monitor emails for installation requests or uplift pricing and compliance.
• Coordinate with Account Managers on quotes and follow up on status.
• Monitor and report on quote status and liaise with the Global Helpdesk team.
• Collaborate with a global team of service contract coordinators to support management.
• Assist with other post-sale contract tasks as needed.

Skills

Ownership

Self-starter

Time management

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

In this maternity cover role, you will be joining a great team and contributing to a wide array of projects. Primarily, you will be responsible for acting as the point of contact for tracking, monitoring, and processing post-sale service contracts. This role is expected to run until April 2027.

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a strong team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

In this maternity cover role, you will be joining a great team and contributing to a wide array of projects. Primarily, you will be responsible for acting as the point of contact for tracking, monitoring, and processing post-sale service contracts.

Day-to-Day Responsibilities:

• Calculate new service contract pricing and prepare client-facing proposal documents.
• Track and quote renewals of existing maintenance support contracts and provide client-facing proposal documents.
• Update and maintain various tracking reports and corresponding client folders with relevant information.
• Monitor emails for new installation project requests or support uplift pricing requests, where required.
• Monitor emails for service support contract compliance.
• Liaise with Account Managers to follow up on quotes issued.
• Track and report on quote status.
• Liaise with the Global Helpdesk team and Service Managers regarding service contract-related pricing and queries.
• Work closely with a global team of service contract co‑ordinators, where required, to support global service contract management.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Ability to take ownership of tasks and see them through to completion.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Self-starter capable of working independently and meeting deadlines.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to balance multiple tasks with changing priorities.
• Strong time management skills with excellent attention to detail.

Nice-to-Haves:

• Minimum of a high school diploma or equivalent.
• Minimum 2–3 years’ experience in a similar service contract support role (preferred).
• Experience utilising company intranet systems and CRM platforms; Salesforce experience is a plus.

Why work for AVI-SPL (what’s in it for you)

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Private Healthcare with Vitality
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.