Service Consultant - Aftersales, Career Growth & Benefits

Motus Group; Warrington; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

31 days holiday

Recommend a Friend Scheme

Discounted days out with family and朋友

Retail discounts on shopping and meals

Fully funded qualifications

Manufacturer training

Salary Finance

Employee Assistance Programme

Pension scheme

Referral payments

Discounts for family and friends

Job summary

Pentagon Motor Group have an amazing new opportunity for a Service Advisor to join their highly successful Warrington team. The role focuses on delivering exceptional aftersales service, handling customer enquiries, and coordinating workshop loading to maximise efficiency.

The position runs Monday to Friday 8.00am–6.00pm with every 1 in 3 Saturdays 8.00am–1.00pm, in Warrington. A comprehensive benefits package starts from day one, including 31 days holiday and professional development

Qualifications

• Previous experience in a service/advisor role.
• Experience in a busy, fast-paced office environment.
• Exceptional customer service skills and a positive can do attitude.
• Ability to calm and manage difficult situations.
• Confidence, resilience, drive, energy and professionalism.
• Excellent organisation and methodical workload handling.
• Strong administration skills and attention to detail.
• Willingness to learn and develop.

Responsibilities

• Provide high standard of courtesy and integrity when dealing with customers.
• Ensure customers understand the nature and cost of repairs, work required, and timescales.
• Communicate with customers in person, by phone, text or email to update throughout the service journey.
• Explain Visual Health Check as a duty of care.
• Advise customers of identified work and benefits of Pentagon Motor Group.
• Keep customers updated on progress and provide daily updates if needed.
• Explain all work on collection and inform about NPS survey.
• Assist customers by walking them to their vehicle on collection.

Skills

Customer service

Office environment

Communication

Organisation

Problem solving

Job description

Pentagon Motor Group have an amazing new opportunity for a Service Advisor to join their highly successful Warrington team. The role focuses on delivering exceptional aftersales service, handling customer enquiries, and coordinating workshop loading to maximise efficiency.

The position runs Monday to Friday 8.00am–6.00pm with every 1 in 3 Saturdays 8.00am–1.00pm, in Warrington. A comprehensive benefits package starts from day one, including 31 days holiday and professional development