Service Charge Officer

Michael Page International Recruitment Limited; East Midlands; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid work pattern

Career development opportunities

Job summary

Michael Page International Recruitment Limited is partnering with a well-established housing organisation to recruit a Service Charge Officer to join the finance team on a fixed-term basis until February 2027. You will manage the end-to-end service charge process, including budgeting and year-end reconciliations, with a focus on accuracy and stakeholder collaboration.

The role involves preparing statements, reviewing costs, and supporting audits across multiple schemes, all while maintaining

Qualifications

• Experience in service charge finance, ideally housing or property management.
• Strong budgeting, reconciliations, and cost recovery knowledge.
• Ability to explain financial information to non-finance stakeholders.

Responsibilities

• Manage end-to-end service charge process including budgets and year-end reconciliations.
• Produce and validate annual service charge statements and recoveries.
• Analyse expenditure and investigate variances across schemes.
• Review invoice coding and identify mispostings or allocations.
• Prepare month-end accruals and prepayments.
• Liaise with budget holders regarding large variances.
• Support external audits relating to service charge accounts.
• Maintain tenant account records and assist year-end adjustments.
• Site visits to support residents with service charge enquiries.

Skills

Service charge budgeting

Reconciliations

Cost recovery processes

Excel

Stakeholder communication

Deadline driven

Customer focus

Tools

Microsoft Excel

Job description

We are partnering with a well-established housing organisation seeking a Service Charge Officer to join their finance team until Feburary 2027. This is an excellent opportunity for a service charge professional with strong analytical skills and a customer-focused approach.

Client Details

Our client is a well-established organisation within the housing sector, responsible for managing and maintaining a large residential property portfolio.

Description

• Manage the end-to-end service charge process, including annual budgets and year-end reconciliations.
• Produce and validate annual service charge statements and actual cost recoveries.
• Analyse service charge expenditure and investigate variances across schemes and estates.
• Review invoice coding and identify any mispostings or allocation issues.
• Prepare month-end accruals and prepayments.
• Liaise with budget holders and operational stakeholders regarding large expenditure variances.
• Support external audit requirements relating to service charge accounts.
• Maintain tenant account records and assist with year-end adjustments.
• Manage a portfolio of schemes and undertake site visits to support residents with service charge enquiries.
• Assist development and operational teams in setting service charges for new properties.
• Ensure compliance with relevant service charge legislation and industry best practice

Profile

• Experience within a service charge finance environment, ideally within housing, property management, or a regulated sector.
• Strong understanding of service charge budgeting, reconciliations, and cost recovery processes.
• Excellent analytical and problem-solving skills.
• Ability to explain complex financial information clearly to non-finance stakeholders.
• Strong Microsoft Excel and Microsoft Office skills.
• Experience working to strict deadlines within a finance function.
• Customer-focused with the ability to build positive working relationships across teams.
• Experience using financial and operational systems.

Job Offer

• Competitive salary up to £33,000 (doe)
• Flexible hybrid working arrangement, with one or two days in the office.
• Opportunity to join a collaborative and customer-focused finance team.
• Varied role with exposure across finance, operations, and resident engagement.
• Professional development and career progression opportunities.