Service Charge Manager

Robertson Bell; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A respected public sector organization in London seeks a Service Charge Manager to lead service charge billing and stakeholder engagement. In this role, you will manage a team, oversee budgeting processes, and have a significant impact on housing services while promoting a customer-first approach.

Qualifications

• Experience in calculating and billing leaseholder service charges; knowledge of Section 18/19 of the Landlord and Tenant Act.
• Strong Excel skills, including VLOOKUPs, pivot tables, and IF statements.
• Experience in housing associations or local government, management experience preferred.

Responsibilities

• Oversee quarterly service charge billing for over 11,000 residents.
• Manage major works consultations and lead the annual budgeting process.
• Lead and develop a team of seven experienced professionals.

Skills

Excel

Customer-focused communication

Leadership

Job description

Do you thrive in a role where people, process, and purpose intersect?
Are you a service charge expert who’s confident in both handling spreadsheets and stakeholder meetings?
Looking for a leadership role where you can make a real difference to people’s homes and lives?

We’re delighted to be partnering with a respected public sector organisation in London as they look to appoint a Service Charge Manager on a permanent basis. With a stable, collaborative team in place and a renewed focus on customer satisfaction, this is a great opportunity to step into a leadership role with real impact.

Key Responsibilities

Oversee the delivery of quarterly service charge billing for over 11,000 residents, and lead the annual budgeting and actuals process.

Manage major works consultations within tight regulatory deadlines and lead on rent setting and calculations.

Act as a vital link between the finance team, IT, service delivery partners, and directors – ensuring the accurate, timely flow of information.

Lead and develop a team of seven experienced professionals, providing hands-on guidance while driving innovation and efficiency.

Represent the service charge team at leaseholder meetings, respond senior stakeholder queries, and handle stage one complaints with confidence and empathy.

Why This Role?

You’ll be joining a forward-thinking, customer-first organisation with an upward trajectory. You’ll be working alongside a supportive and collaborative leadership team, including a line manager who encourages autonomy, initiative, and continuous improvement. This is a chance to make your mark in a high-profile, visible role – all while developing your team, influencing systems change, and contributing to vital housing services.

Person Specification

Essential experience in calculating and billing leaseholder service charges – knowledge of Section 18/19 of the Landlord and Tenant Act is key.

Strong Excel skills are a must – including VLOOKUPs, pivot tables, and IF statements – to handle large, complex data sets.

A background in housing associations or local government is ideal, though private sector candidates with the right mindset will also be considered.

Customer-focused with a confident, empathetic communication style – able to engage with leaseholders, councillors, and internal teams alike.

Proven managerial experience is strongly preferred – but we’ll consider exceptional candidates with leadership potential and the right attitude.

A solutions-focused mindset, willing to roll up your sleeves, handle operational pressures, and improve systems and processes over time.

Qualifications are not essential – we welcome QBE candidates who can clearly demonstrate the right skills and experience.

Apply Now

The organisation is keen to move quickly with interviews lined up soon. If you’re confident with Excel, experienced in service charges (particularly leaseholders), and ready to lead from the front, we’d love to hear from you.