Service Charge Accountant Team Leader

Firstport; New Milton; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

FirstPort is seeking a Service Charge Accountant Team Leader for a hybrid role at the New Milton office. You will lead a team of around 7, delivering accurate financial reporting and resolving queries with a focus on quality and timeliness.

You will liaise with auditors and internal stakeholders, drive productivity metrics, and contribute to process improvements while maintaining high standards across the service charge function.

Qualifications

• Experience leading a small accounting team.
• Strong numerical and analytical abilities.
• Able to work with cross-functional stakeholders.

Responsibilities

• Lead and motivate a team of ~7 to deliver accurate financial reporting.
• Set productivity metrics and support a positive team culture.
• Coordinate with auditors to ensure smooth audits.
• Resolve queries with clear action plans and timely follow-ups.
• Connect with finance and other departments to improve processes.

Skills

Team leadership

Communication skills

Attention to detail

Problem solving

Education

A Level

AAT Level 2+

Tools

Microsoft Excel

Pivot tables

VLOOKUPs

Job description

Job description

Job Role: Service Charge Accountant Team Leader

Location: Hybrid Role, New Milton Office

Hours: Monday to Friday 9am-5pm (35 hours per week)

What you'll be doing:

• Managing & motivating a team of around 7 people to work alongside the relevant FirstPort teams to deliver accurate financial reporting, resolving queries and ensuring a high quality service in a timely fashion
• Set and deliver department productivity metrics and contribute to a positive team culture
• Liaise effectively with auditors to deliver a smooth audit process and provide the best possible outcome for our customers and our clients
• Pro-actively liaise with managers and auditors on any areas of concern ensuring clear action plans for resolution
• Contribute positively and effectively to the team through creative ideas, tested processes or feedback from colleagues/external parties

Who you'll report to - Service Charge Accounting Manager

Who you'll be working with

• Area & Development Managers
• External auditors and suppliers
• Purchase Ledger, Billing and other finance teams
• Landlord Groups
• Customers
• Essential: Educated to A Level
• Essential: AAT Level 2+
• Desirable: A minimum of 3 years' experience of working in an accounting environment

Knowledge

Essential: Double entry book-keeping, Accruals/Prepayments, workflow management

Technical skills

Essential: Microsoft Excel to at least intermediate level (data manipulation to problem solve using pivot tables / vlookups)

Personal qualities

• A great team player, demonstrates working towards a common goal
• Takes initiative
• Keen to continually learn and develop
• An inquisitive approach with a problem solving attitude
• High attention to detail with the ability to see and challenge information
• Strong communication skills both verbal and written. Able to liaise confidently and clearly with non-financial stakeholders on complex matters
• Self-motivated and highly organised, able to prioritise your workload
• Strong customer focus, understanding both internal and external stakeholders
• A desire for FirstPort to succeed and be the favourite property manager in the UK.