Service Charge Accountant

FirstPort; Luton; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Pension plan

Life cover

Discounts

Gym membership

Job summary

FirstPort is seeking a Service Charge Accountant to manage service charge accounts for residential and commercial properties, including budgeting, reconciliation and reporting.

You will ensure regulatory compliance, drive process improvements, and collaborate with Operations to deliver accurate financial insights and strong stakeholder management.

Qualifications

• Strong technical knowledge of service charge accounting and financial reporting.
• High attention to detail and the ability to manage large volumes of data accurately.
• Proficiency in Microsoft Excel and accounting software (property management software is a plus).
• Excellent communication and stakeholder management skills.
• Organised, proactive, and able to manage multiple priorities effectively.

Responsibilities

• Manage and oversee service charge accounts for residential and commercial properties, including budgeting, reconciliation, and reporting.
• Ensure compliance with regulations and company policies.
• Deliver to productivity metrics and contribute to team and organisational goals.
• Analyse financial reports and data on income, expenditure and balance sheet; provide insights.
• Drive performance by analysing deviations from forecasts and budgets.
• Support Operations to understand and communicate Service Charge Finance.
• Strengthen relationships with Operations through refined processes.
• Maintain clear communications to line manager and wider business.
• Contribute to team development and propose improvements.
• Perform other tasks as required to enable smooth department operations.

Skills

Service charge accounting

Financial reporting

Excel

Stakeholder management

Attention to detail

Tools

Accounting software

Property management software

Job description

Salary:

Competitive salary dependent on role and experience, plus benefits

Hours:

Monday to Friday 9am-5pm (35 hours per week)

Why FirstPort?

FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Service Charge Accountant, you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a Service Charge Accountant you will manage and oversee service charge accounts for residential and commercial properties, including budgeting, reconciliation, and reporting. This role ensures compliance with regulations and company policies.

Key Responsibilities:

• Ensure all Budgets are issued on time, are accurate and are of highest quality.
• Deliver to department productivity metrics and contribute to the team and organisational goals.
• Analysing financial reports, including data on income and expenditure and balance sheet.
• Recommends actions by analysing and interpreting data and making comparative analyses.
• Assisting in driving and improving performance through analyse deviations from forecasts/ budget.
• Support Operations to understand and communicate Service Charge Finance.
• Strengthen relationships with Operations through refined and simplified processes.
• Maintain clear and accurate communications to line manager and the wider business.
• Take full responsibility of your own development and contribute positively and effectively to the team through creative ideas, tested processes, or feedback from colleagues/ external parties.
• Any other tasks as and when required to enable smooth running of department.

Required Skills & Qualifications:

• Strong technical knowledge of service charge accounting and financial reporting.
• High attention to detail and the ability to manage large volumes of data accurately.
• Proficiency in Microsoft Excel and accounting software (property management software is a plus).
• Excellent communication and stakeholder management skills.
• Organised, proactive, and able to manage multiple priorities effectively.

What’s in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you’re ready to take the next step in your career and make a difference we’d love to hear from you!

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK.

Elevate your career. Reset the standard. Join FirstPort.

Competitive salary dependent on role and experience, plus benefits