Service Centre Technician

Culligan UK limited; Chichester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Centre Technician to join their dynamic team. In this role, you will be responsible for testing, repairing, and refurbishing returned products, ensuring they meet quality standards. Your technical and logical aptitude will be essential as you evaluate opportunities for refurbishment and maintain accurate records. This position offers a Monday to Friday working pattern, competitive benefits, and opportunities for career progression in a supportive environment. If you are self-motivated and possess excellent communication skills, this could be the perfect opportunity for you.

Benefits

23 days' holiday + Bank Holidays

Company Pension scheme

Company Sick Pay

Enhanced Paternity & Maternity benefits

Shopping discounts

Employee Assistance Programme

Volunteering Day

Employee support network

Mental health assistance

Career progression opportunities

Qualifications

• Experience in a production environment with a focus on targets.
• Ability to manage workload and meet deadlines effectively.

Responsibilities

• Evaluate and refurbish returned products while ensuring safety standards.
• Maintain accurate records and assist with stock control.
• Comply with health and safety regulations and company procedures.

Skills

Excellent communication skills

Interpersonal skills

Technical aptitude

Logical aptitude

Self-motivation

Ability to prioritize tasks

Education

Experience in a target-oriented production environment

Experience in a repair center

Tools

Computer for administration tasks

Counterbalance fork truck

Job description

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

We are looking for a Service Centre Technician to join our team in Marden, working on testing, repairing and refurbishment of returned products in line with the business needs. To ensure that work is carried out in a safe and cost-effective manner to the required quality standard as well as assisting with the identification of any failure trends by means of fault finding and logging findings.

Responsibilities:

• Review all returned products to evaluate opportunity to refurbish
• Check that products are electrically and visually safe before testing. (PAT test)
• Test all suitable products, where deemed beyond economical repair (BER), then all reusable components should be retained.
• Where repairable faults are identified, carry out the required repair before testing.
• Replacement of external panels as required in line with company procedures.
• Cleaning of the product using only approved chemicals, in line with company procedures.
• Sanitise and descale products as required.
• All products must meet the required quality standard when completed. (final inspection)
• Maintain accurate records of work carried out.
• Assist with stock control of components, ensuring a continuous supply is available.
• To liaise with the team leader when re-ordering is required.
• Maintain security of all stock.
• To comply with statutory Health & Safety requirements.
• To comply with the hygiene and technical requirements set out in the Technical Manual of the WHA.
• To complete administration task using the computer as required.
• To assist in training others in the correct procedures as required.
• All warranty remedial work is to be documented in line with current procedures.
• All new returns work is to be documented in line with current procedures.
• To carry out any reasonable request made by your line manager.

Minimum Requirements:

• Previous experience of working in a target orientated production environment.
• Excellent communication and interpersonal skills.
• Technical and logical aptitude.
• Capable of prioritising tasks.
• Ability to manage own workload within given deadlines.
• Must be able to demonstrate a positive attitude and be self-motivated.
• Previous experience of working in a repair centre with relevant products.
• Current counter balance fork truck license - desirable.

Benefits:

• Monday - Friday working pattern.
• 23 days' holiday + Bank Holidays.
• Company Pension scheme.
• Company Sick Pay (after qualifying period).
• Enhanced Paternity & Maternity benefits.
• Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day.
• Employee support network and mental health assistance.
• Opportunity for career progression.