Service Centre Supervisor- Cambridge

Auto Windscreens; Cambridge; Remote; GBP 22,000 - 26,000; Full time

Job summary

Auto Windscreens is seeking a Technician to help maintain KPIs and uphold service centre standards. You will support colleagues and customers, assist the Service Centre Manager with stock control, and help manage the centre during absences. Strong teamwork and proactive communication are essential for success.

This role emphasizes health and safety compliance, efficient workload planning, and flexible, independent working in a fast-paced environment within the service centre setting.

Qualifications

• Excellent communication skills both face-to-face and via the telephone.
• Ability to work on own initiative and as part of a team.
• Good planning and organization of own workload.
• Flexible approach to work demands.
• Proactive self-motivation and ability to work independently.

Responsibilities

• Maintain current KPIs and targets as a Technician.
• Maintain standards of the Service Centre.
• Provide help and support to colleagues and customers both internally and externally.
• Support the Service Centre Manager with stock management within the Service Centre.
• Manage the Service Centre during any absence and annual leave of the Service Centre Manager.
• Provide operational information and feedback to relevant management teams.
• Liaise with Technicians, Service Centre Manager and Area Manager.
• Ensure Health & Safety standards and processes are maintained.
• Control and replenish consumable stocks for the Service Centre.
• Arrange regular collection of glass and chemical waste.
• Undertake any other duties requested by the Service Centre Manager or Area Manager.

Skills

Communication

Teamwork

Planning

Flexibility

Self-motivation

Job description

Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen bonding equipment that will set even in damp or freezing conditions.

We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.

As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative and forward thinking company.

Responsibilities

• Maintaining your current KPIs and targets as a Technician
• Maintaining standards of the Service Centre
• Provide help and support to all colleagues and customers both internally and externally.
• Supporting the Service Centre Manager with the effective control of stock management within the Service Centre.
• Managing the Service Centre during any period of absence and annual leave of the Service Centre Manager
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with Technicians, Service Centre Manager and Area Manager.
• Supporting the Service Centre Manager to ensure all H&S standards and processes are maintained within the Service Centre.
• Controlling and replenishing the consumable stocks for the Service Centre.
• Arranging the regular collection of the glass waste and chemical waste.
• Any other ad-hoc duties requested or advised by the Service Centre Manager or Area Manager.

Skills Required

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self motivator and able to work on own initiative.