Service Centre Supervisor

Culligan UK; West of England; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Mon–Fri working pattern

25 days' holiday + Bank Holidays

Company Pension scheme

Company Sick Pay (after qualifying)

Enhanced Paternity & Maternity

Shopping discounts + EAP + Volunteered

Employee support network

Career progression

Job summary

Culligan UK is seeking a Service Centre Supervisor to oversee the Bristol Service Centre operations and lead a team of Water Delivery Drivers and Technicians. The role focuses on ensuring efficient daily operations, achieving SLAs, and maintaining high customer satisfaction.

You will support training, coordinate deliveries and maintenance, manage inventory, and promote health and safety. Excellent leadership and communication are essential for success.

Qualifications

• Strong leadership and communication abilities.
• Experience in managing teams in operations or service-oriented roles.
• Organizational skills to maintain smooth daily operations.
• Proficient in daily reporting and data analysis.

Responsibilities

• Supervise daily operations ensuring efficiency and compliance with SLAs.
• Lead and motivate the service team including Water Delivery Drivers and Technicians.
• Assist in training and development of staff to meet operational standards.
• Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction.
• Manage stock levels and assist with inventory control.
• Work closely with management to achieve departmental goals and objectives.
• Support team members with issues and concerns in daily operations.
• Ensure health and safety compliance within the service centre.
• Contribute to performance reviews and recruitment processes.

Skills

Leadership

Communication

Team management

Organizational skills

Data analysis

Job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the‑art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Supervisor:

As a pivotal member of our Operations Team, the Service Centre Supervisor is responsible for overseeing the daily activities within the Bristol Service Centre. This role ensures that operational processes run smoothly, staff are supported and engaged, and customer expectations are consistently met.

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we're committed to delivering state-of-the‑art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Supervisor:

As a pivotal member of our Operations Team, the Service Centre Supervisor is responsible for overseeing the daily activities within the Bristol Service Centre. This role ensures that operational processes run smoothly, staff are supported and engaged, and customer expectations are consistently met.

Responsibilities of Service Centre Supervisor:

• Supervise daily operations ensuring efficiency and compliance with SLAs
• Lead and motivate the service team including Water Delivery Drivers and Technicians
• Assist in training and development of staff to meet operational standards
• Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction
• Manage stock levels and assist with inventory control
• Work closely with management to achieve departmental goals and objectives
• Support team members with issues and concerns in daily operations
• Ensure health and safety compliance within the service centre
• Contribute to performance reviews and recruitment processes

Requirements

Essential:

• Strong leadership and communication skills
• Ability to work in a fast-paced environment and make effective decisions
• Experience in managing teams, preferably in operations or service‑oriented roles
• Organisational skills to maintain smooth daily operations
• Proficient in daily reporting and data analysis

Benefits

• Monday - Friday working pattern
• 25 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Enhanced Paternity & Maternity benefits
• Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression