Service Centre Manager

Culligan UK limited; Dewsbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in water solutions seeks a Service Centre Manager for their Dewsbury location. This role is pivotal in managing operational activities and leading a team to ensure customer satisfaction through effective service delivery. The ideal candidate will have strong leadership qualities, decision-making capabilities, and a proven track record in operations management. A full driving license is essential, and candidates will benefit from a range of employee rewards and professional development opportunities.

Benefits

25 days' holiday + Bank Holidays

Company Pension scheme

Company Sick Pay (after qualifying period)

Cycle to Work scheme available

Employee rewards and discounts

Health Care Cash Plan option

24/7 access to Employee Assistance Programme

Ongoing learning and development

Career progression opportunities

Onsite parking

Qualifications

• Strong communication skills to inspire and manage a team.
• Proven record in fast-paced operations management.
• Must have a full driving license.

Responsibilities

• Manage daily operations of the Dewsbury Service Centre.
• Ensure that all SLAs are met regarding water deliveries and installations.
• Lead a team including Drivers, Technicians, and Inventory Controllers.

Skills

Communication

Team Management

Decision Making

Problem Solving

Time Management

Resilience

Self-Motivation

Education

Full driving license

National CPC

Valid FLT Licence

Tools

CRM system

ERP system

Job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

Service Centre Manager:

Working within our busy Operations Team, the role is responsible for the daily running of the Dewsbury Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.

This role will be based from our Dewsbury Service Centre, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.

Responsibilities of Operations/Service Centre Manager:

• Ensuring effective and efficient delivery of all Operational Activities, including Point of Use Water Machines and Bottled Water Machines to our customers
• Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
• Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
• Ensuring all vehicles are compliant, working in close partnership with Fleet
• Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
• Ensure that stock levels are maintained within the Service Centre
• Ensure the team are using the ERP system correctly
• Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
• Support the recruitment processes
• Ability to support driver routing, working alongside the Supervisor

Essential:

• Strong communication skills with the ability to inspire, motivate and manage a team
• Decisive and effective decision making, problem resolving and time management
• Demonstrate high levels of resilience, self-motivated and flexible
• Proven record of managing a fast-paced Operation
• Full driving licence
• Able to complete daily reporting

Desirable:

• National CPC
• Valid FLT Licence
• Knowledge of using a CRM system

• 25 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Opportunity for career progression
• Onsite parking