Service Center Operative

MSA, The Safety Company; Yate; On-site; GBP 18,000 - 24,000; Full time

Job summary

MSA Safety is seeking a diligent team member to record wash and inspection details on Prima, inspect garments, and manage repairs within a 7-day turnaround. The role requires careful attention, accurate ticketing, and strong PC skills. You will read customer information, load details, and ensure paperwork is completed as part of daily duties.

Ideal candidates will demonstrate ability to work under pressure, maintain cleanliness, and contribute to safety-focused processes across the operation.

Qualifications

• Attention to detail and accuracy.
• Ability to make decisions under pressure.
• Keeping tickets and Prima up to date.
• Manual handling of laundry bags.
• Good PC skills and clear communication.

Responsibilities

• Record wash and inspection details on Prima.
• Read and follow customer information requirements.
• Thoroughly inspect garments and items.
• Load wash details and repairs onto Prima.
• Tag repairs and generate repair tickets.
• Maintain 7-day turnaround and prioritise tasks.
• Complete paperwork and keep work area tidy.
• Participate in weekly housekeeping and safe practices.

Skills

Attention to detail

Decision making

Ticketing & documentation

Manual handling

PC skills

Clear communication

Education

O-Level or equivalent

Tools

Prima system

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Find batch (or create) to record wash and inspection details on Prima.
• Read the customer information that you need to follow or be aware of.
• Thoroughly inspect the garment or item using the method you have been taught.
• Load relevant wash detail and any repairs found onto Prima.
• Tag any repairs found and produce a repair ticket for the garment/ item.
• Separate repairs from non repairs and ensure you have a system in place
• Add an inspection tag, initialing and dating once you are happy to sign off as fit for purpose. Condition code and complete garments without repairs.
• Add repair garments to relevant trolley awaiting move to sewing area
• Complete and sign all necessary paperwork needed within the process
• Completed garments added to relevant trolley awaiting move to dispatch area
• Understand the 7 day turnaround process goal and the day order of work
• Always escape issues that prevent you from achieving the 7 day turnaround goal to a supervisor
• Be prepared to move sections and complete other work when needed, that you have been trained on to increase productivity or efficiency.
• Take part in a weekly housekeeping check /tidy up/ and cleaning exercise in your work area
• Ensure desks are clutter free and clean
• Ensure all equipment used is according to the training given and the specific requirements of the machines being used.
• Complete “Near Hits” for all unsafe acts, resolving if you can, and escape to the supervisor

Qualifications

Required Experience:

• Attention to detail /Accuracy
• Decision Making
• Correctly updating tickets, paperwork and Prima
• Manual Handling of laundry bags
• Ability to work under pressure, and understanding the order of priority
• Strong communication skills within peer group
• Acts as a role model
• Confident using a PC

Required Education:

• O-Level or Equivalent