Receptionist

Interstate Europe Hotels & Resorts; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training & development

Staff discounts (portfolio wide)

Staff parking

24/7 Employee assistance Programme

Uncapped incentives

Competitive starting salary above NMW

Job summary

Aimbridge Hospitality EMEA is looking for a Front Office team member to ensure smooth check-in/check-out, maximise occupancy and promote hotel services. You will support the Front Office Manager, share guest feedback with relevant teams and help maintain health, safety and security standards.

You will work closely with colleagues across departments to deliver an exceptional guest experience and uphold Aimbridge's brand standards in a dynamic hotel environment.

Qualifications

• Excellent communication skills, verbal and written, to interact with guests and colleagues.
• Strong organisational ability to manage reservations, check-ins/outs and workflow.
• Attention to detail to ensure accuracy of guest information and bookings.
• Basic computer skills and familiarity with hotel management software like Opera or Fidelio.

Responsibilities

• Be the first and last point of contact for guests, ensuring smooth check-in/out and promoting hotel services.
• Support the Front Office Manager with guest feedback, up-selling and safety compliance.
• Collaborate across departments to deliver a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills (PMS)

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Starting salary above national minimum wage
• Free staff parking

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organiserat­ional skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’