Service Assistant

Group 1 Automotive UK; Ellesmere Port; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading automotive group as a Service Assistant, where you'll be the first point of contact for customers. This role requires excellent communication and customer service skills. Enjoy a supportive environment with opportunities for growth, alongside attractive benefits such as annual leave, discounts, and a pension scheme.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 access to healthcare professionals

Paid day to volunteer

Company share purchase plan

Training and development opportunities

Qualifications

• Excellent communication skills, both written and verbal.
• Incredible customer service skills.
• The ability to multitask and work under pressure.

Responsibilities

• Meet & Greet Customers & Visitors and provide suitable refreshments.
• Answer and manage telephone system/emails and relay messages.
• Providing quotations for repairs and servicing.

Skills

Communication

IT literacy

Customer service

Multitasking

Job description

Service Assistant - Audi Cheshire Oaks

Join our Team as a Service Assistant: Be the Face of Excellence!

Working with world-class brands and delivering experiences you can be proud of, you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.

As part of a successful, global automotive group, you’ll broaden your experience and with the right support from us, you’ll be able to progress as high as you can aim.

What We Can Offer You

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options - just ask

What You’ll Do Day To Day

• Meet & Greet Customers & Visitors and provide suitable refreshments
• Answer and manage telephone system/emails and relay messages in a timely manner
• Accurately record calls & visits
• Job Card Preparation
• Allocate Loan Cars, Collection and Delivery Slots
• Providing quotations for repairs and servicing

Helpful Skills And Qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, both written and verbal
• IT literacy
• Incredible customer service skills
• The ability to multitask and work under pressure
• A friendly and approachable manner

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive, we pride ourselves on our five core values that are incorporated in all we do: Respect, Integrity, Transparency, Teamwork, and Professionalism. These principles guide our interactions with customers, colleagues, and the community, shaping our culture and operations.