Service Assistant

AVS Newcastle ltd; Eastleigh; On-site; GBP 22,000 - 27,000; Full time

Job summary

An established industry player is seeking a compassionate Service Assistant to join their Mobility Aids Service. In this rewarding role, you'll help clients regain their independence by managing referrals, coordinating deliveries, and providing essential support. You'll thrive in a dynamic environment where your contributions directly impact the lives of those in need. With a commitment to high standards of service, you'll work closely with a supportive team dedicated to making a difference. Enjoy a range of benefits, including flexible working arrangements and career development opportunities, while being part of a diverse and inclusive workforce.

Benefits

36 days of annual leave

Up to 6% contributory pension scheme

Flexible working arrangements

Career development opportunities

Mental health and wellbeing support

Access to Blue Light Discount Card

Qualifications

• Ability to manage referrals and coordinate deliveries.
• Experience in customer service and working with minimal supervision.

Responsibilities

• Manage referrals and loan mobility aids to clients.
• Provide information on equipment usage and maintain positive relationships.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Task Prioritization

Cash Handling

Education

Experience in Customer Service

Tools

Microsoft Office

Online Stock Management Systems

Job description

Service Assistant (Mobility Aids Service)

Location: Eastleigh, Hampshire

Salary: £22,932 per annum pro rata

Hours: 14 per week

Contract: Permanent

Are you passionate about making a difference in people's lives and helping them regain their independence?

Do you thrive in a dynamic environment where every day brings new challenges and opportunities to support your community?

Are you ready to join a compassionate team dedicated to providing essential mobility aids to those in need?

In this role, you'll be the backbone of our Mobility Aids Service, ensuring that every client receives support with dignity and respect. Your dedication will help us maintain a high standard of service, making a real difference in the lives of those who rely on our equipment. Whether managing referrals, coordinating deliveries, or working with volunteers, your contributions will create a positive experience for our service users.

What will a day in the life of a Service Assistant involve?

1. Managing referrals and loaning out wheelchairs and toileting aids.
2. Completing paperwork and updating IT systems accurately.
3. Handling returned stock and ensuring storage areas are clean and safe.
4. Operating a local home delivery service when required.
5. Providing service users with relevant information on equipment usage.
6. Building and maintaining positive relationships with hospitals and referring agencies.

What will you need to be a successful Service Assistant?

1. Ability to work with online stock management systems and Microsoft Office.
2. Good interpersonal and communication skills.
3. Able to prioritise tasks and manage workload under pressure.
4. Confident in handling cash and card payments.
5. Professional and diplomatic in dealing with queries.
6. Experience in customer service and working with minimal supervision.
7. Possessing a UK Driver's Licence would be advantageous.

Ready to make an impact? Apply now! The closing date for applications is 23:59 on 9th May 2025. Interviews are scheduled for the week commencing 19th May.

What will you get in return for your commitment and expertise?

• 36 days of annual leave (including bank holidays) + option to buy 5 extra days.
• Up to 6% contributory pension scheme.
• Flexible working arrangements.
• Wide range of career development opportunities and comprehensive training.
• Access to Blue Light Discount Card and employee benefits platform.
• Mental health and wellbeing support.
• Supportive, collaborative team environment.

At The British Red Cross, we pride ourselves on our diverse and inclusive workforce. We are committed to creating an environment where all staff and volunteers can bring their true selves to work, free from discrimination. We support this through regular data reporting and active networks including the Race and Equality Network, LGBT+ Network, Disability and Wellness Network, Gender Network, Carers Network, and Young Staff Network.

Together, we are the world's emergency responders.