Service Architect

Talent; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a skilled Service Architect to lead the design and documentation of service architectures for Microsoft 365 implementations. This pivotal role involves collaborating with project managers and technical teams to create scalable and efficient service models. The ideal candidate will have a strong background in ICT service architecture, excellent stakeholder management skills, and a solid understanding of ITIL practices. Join a dynamic team and contribute to the transformation of technology services in a large public sector organisation, ensuring operational excellence and strategic alignment.

Qualifications

• Degree or equivalent in ICT or significant experience in IT environments.
• Strong experience in designing ICT service architectures.

Responsibilities

• Develop and maintain ICT Service Strategy and service model roadmaps.
• Design service architectures to optimise support efficiency.

Skills

Service Architecture Design

Stakeholder Management

Problem-Solving

Strategic Thinking

Operational Planning

Communication Skills

ITIL Practices

Governance

Education

Degree in ICT-related discipline

ITIL Certification

Job description

Talent South West, England, United Kingdom

Service Architect

1 week ago Be among the first 25 applicants

• Active or Previous National Security Vetting Required

Overview:

We’re seeking an experienced Service Architect to lead the design and documentation of service architectures that support both new Microsoft 365 (M365) implementations and existing technology estates within a large public sector organisation.

This is a key role that sits at the intersection of strategic service design, technical delivery, and business alignment. You’ll collaborate closely with the M365 Project Manager, Technical Architect, service delivery teams, and stakeholders to deliver a scalable, efficient, and sustainable service model.

Key Responsibilities:

• Develop and maintain the ICT Service Strategy and detailed service model roadmaps.
• Design service architectures that optimise support efficiency and minimise operational costs.
• Ensure consistency across ICT programmes while meeting industry and national standards.
• Lead the design of end-to-end service models that incorporate cost, security, SLA, and support requirements.
• Facilitate the transition of M365 services into live environments, while ensuring continuity for legacy technologies.
• Collaborate with enterprise, technical, and solution architects to ensure cross-layer alignment.
• Define and document operational support models, acceptance criteria, and readiness plans.
• Support governance activities, risk identification, and service performance monitoring.
• Champion ITIL-aligned practices and frameworks across service design and transition activities.

Qualifications:

• Degree or equivalent in an ICT-related discipline – or significant relevant experience in complex IT environments.
• ITIL Certification or extensive working knowledge of service management frameworks.
• Strong experience designing and delivering ICT service architectures in large, multi-faceted organisations.
• Proven ability to translate business requirements into scalable service solutions.
• Sound knowledge of enterprise architecture principles and service delivery best practices.
• Comfortable leading on governance boards, workshops, and cross-functional engagements.
• Demonstrated ability in stakeholder management, including third-party suppliers.
• Skilled in problem-solving, strategic thinking, and operational planning.
• Excellent interpersonal, communication, and influencing skills.
• Commercial awareness, particularly around third-party support negotiations.
• Must hold or have previously held National Security Vetting clearance.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology, Consulting, and Sales

Industries

IT Services, IT Consulting, Staffing and Recruiting