Service Architect

Telefónica Tech; Belfast; Remote; GBP 40,000 - 60,000; Full time

Job summary

An innovative tech solutions provider seeks a skilled Service Architect to enhance digital transformation in the health sector. This role involves designing and implementing enterprise IT services, leading project delivery, and acting as the primary interface between customers and internal teams. With a focus on ITIL-based service management, you will develop strategies that promote efficiency and transformation. If you have a passion for technology and a desire to make a significant impact, this opportunity is perfect for you. Join a diverse team and contribute to cutting-edge solutions that serve millions globally.

Qualifications

• 3+ years as a Service Architect with ITIL qualifications.
• Experience in designing enterprise-level IT Managed Services.

Responsibilities

• Support service design for health services and manage service architecture.
• Lead implementation of managed service operations and project delivery.

Skills

Service Architecture

ITIL

Enterprise IT Services

Project Delivery

Service Design

Health Sector Experience

Communication Skills

Multitasking

Education

Good Degree Level or Equivalent

Tools

ServiceNow

AGILE

DevOps

TOGAF

Job description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services, and Cyber Security & Networking.

• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
• Fortinet: Elite VIP Program – one of only 2 in the UK
• AWS: Advanced Solution & Managed Service Provider Program

Job Description

Service Architect - Remote, UK - All UK Addresses Considered

Main purpose of the job

• Support service design elements of sales, pre-sales, bid opportunities, service implementation, and service opportunities aligning with Telefónica Tech's strategic delivery of health services
• Act as the primary service design & architecture interface between the customer and Telefónica Tech.
• Work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction, and advice on service architecture and delivery.
• Act as a subject matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery - Technical, ITIL, and supporting business functions.

Main Duties and Responsibilities: Essential duties may include, but are not limited to, the following:

• Supporting, developing, and transforming enterprise IT Services for Telefónica Tech within the health sector
• Leading the design and implementation of managed service operations and project delivery
• Leading the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures, into operational runbooks and guides across the department.
• Leading the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
• Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
• Defining the standards required for the existing Telefónica Tech IT teams to adopt ITIL based service management
• Support the core frameworks that will underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF

Qualifications

Experience and skills:

Experience (essential):

• Previous experience in a Service Architect role
• More than 3 years’ experience in designing, implementing, and delivering enterprise level IT Managed Services.
• ITIL Qualified
• Experience of managing ITIL processes across service towers and third parties (SIAM)
• Experience at senior management level in a large, complex customer-facing organization
• Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency
• Advanced academic background, preferably to good degree level or equivalent
• Experience in Health Sector aligned Service Architecture
• Good working knowledge of relevant functional systems
• Experience in dealing with and influencing multi-tier management

Personal Skills:

• Articulate and a clear communicator
• Ability to converse technical terms and definitions to non-technical personnel
• Meticulous with excellent attention to detail
• Able to multitask and handle large amounts of complex information

Key Words:

Service Architect - Service Design - Service Improvement - Service Delivery - Service Designer - Health - Healthcare - ServiceNow

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.