Service Architect - Part-time

TieTalent; Belfast; On-site; GBP 35,000 - 65,000; Part time

Job summary

Join a forward-thinking company as a Service Architect where you will play a crucial role in shaping service management strategies and delivery models. In this part-time position, you will work closely with clients to develop innovative IT services that enhance operational excellence. Your expertise will guide the design and implementation of service solutions, ensuring they meet client requirements and integrate seamlessly into their environments. Collaborate with a team of specialists, mentor junior consultants, and contribute to business development efforts. This is an exciting opportunity to make a meaningful impact in the public and private sectors while enjoying the flexibility of a part-time role.

Qualifications

• Active SC Clearance required for this client-facing role.
• Experience in service management and architecture is essential.

Responsibilities

• Lead development of service management strategies aligned with client goals.
• Design and assure new service solutions using ITIL best practices.

Skills

Client Management

Infrastructure Architecture

Leadership

Communication

Attention to Detail

Multitasking

Tools

ITIL

Job description

Discover where complex meets meaningful as a Service Architect in our Scotland & NI Business Unit. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK.

Please note: this is a part-time role equating to three days per week and requires candidates to hold active SC Clearance. This is a client facing role and you will need to be present on client site in Belfast BT1 on a regular basis and/or at other CGI/client locations.

We are seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. As a Service Architect, you may work with a wide range of clients – often on-site – supporting them with solutions across the service management lifecycle. This will include developing strategies, delivering process overviews, and designing and assuring new service solutions and improvement initiatives. You will play a pivotal role in shaping service management strategies, service delivery models and transition to service plans that influence business outcomes and operational excellence for our clients.

Your future duties and responsibilities

1. Lead the development of service management strategies, focusing on the design, implementation, and continuous improvement of service solutions that align with client business goals.
2. Create, design and build SDPs, HLDs and LLDs for service solutions that will meet the Client’s requirements and ensure a clear roadmap for delivery.
3. Design and support the delivery of Service Transition plans to introduce new solutions into Managed Service.
4. Design and assure new service solutions, leveraging your expertise in ITIL and service management best practices to deliver high-quality outcomes.
5. Collaborate with clients to define service management requirements, ensuring new services or solutions integrate seamlessly into their operational environments.
6. Provide expertise in service architecture, overseeing the design of target operating models and ensuring alignment with both technical and business objectives.
7. Assess and review existing service management processes, identifying areas for improvement and recommending strategies to enhance efficiency and performance.
8. Support clients with process design and workflow simulation to optimise their service operations, ensuring scalability and flexibility.
9. Act as the authority for service designs, reviewing and assuring the quality of proposed solutions and providing constructive feedback to ensure successful implementation.
10. Act as the primary service design & architecture interface between the customer and the CGI delivery team.
11. Drive continuous service improvements by analysing data and recommending actionable changes to optimise service delivery.
12. Mentor and coach junior consultants, sharing your expertise in service architecture and promoting best practices across the team.
13. Contribute to business development activities, helping identify opportunities for Service Management Advisory Services and crafting solutions tailored to client needs.

Required qualifications to be successful in this role

1. Client Management/ client facing experience
2. Infrastructure architecture experience
3. Leadership experience
4. Articulate and a clear communicator
5. Be a customer advocate
6. Have the ability to converse technical terms and definitions to non-technical personnel
7. Meticulous with excellent attention to detail
8. Able to multitask and handle large amounts of complex information

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.