Service and Small Works Engineer

Get Staff; Manchester; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

Fuel card and mileage

Pension scheme

Workwear and equipment

Job summary

Get Staff in the North West is seeking a Senior Security Engineer to join our established technical team. You will service, maintain, fault-find and repair a range of security systems, taking ownership of issues and delivering a professional customer experience.

The role covers small works and modifications, with standby on a 1-in-5 rota. You should be confident working independently, organising your workload, and communicating clearly with customers while ensuring systems are left fully

Qualifications

• 3+ years' experience with security systems.
• Strong fault-finding and technical abilities.
• Basic fire alarm experience is required.
• A relevant vocational qualification or manufacturer training would be advantageous.
• Excellent communication skills and a professional appearance are essential.

Responsibilities

• Carry out service, maintenance, fault-finding and repair works across a range of security systems.
• Complete small works and modifications, ensuring systems are left fully operational and compliant.
• Attend reactive callouts when required as part of a 1-in-5 standby rota.
• Complete service documentation, reports and relevant paperwork accurately and promptly.
• Build strong customer relationships while managing expectations and delivering a high standard of workmanship.

Skills

Security systems

Fault-finding

Customer service

Communication

Education

Vocational qualification

Job description

Service & Small Works Security Engineer

Location: North West

Salary: £40,000 - £45,000 Basic

Job type: Full-time, Permanent

The Role

An exciting opportunity is available for a Senior Security Engineer to join an established and growing technical team in the North West. This is a predominantly security-focused service role, covering servicing, planned maintenance, fault-finding, repairs and small works rather than large-scale installations.

You will work directly with customers, taking ownership of technical issues and ensuring all works are completed to a high standard. The role would suit an experienced engineer who is confident working independently, managing their own workload and delivering a professional customer experience.

Key Responsibilities

• Carry out service, maintenance, fault-finding and repair works across a range of security systems.
• Complete small works and modifications, ensuring systems are left fully operational and compliant.
• Attend reactive callouts when required as part of a 1-in-5 standby rota.
• Complete service documentation, reports and relevant paperwork accurately and promptly.
• Build strong customer relationships while managing expectations and delivering a high standard of workmanship.

Experience & Skills

• Ideally 3+ years' experience working with security systems, with strong technical and fault-finding ability.
• Solid experience across security systems, servicing, maintenance, repairs and small works.
• Basic fire alarm experience is required, although extensive fire experience is not necessary.
• A relevant vocational qualification and/or manufacturer training would be advantageous.
• Excellent communication skills, a professional appearance and the ability to organise and manage your own workload are essential.

Working Pattern & Call-Out

• The standard working week is 40 hours, with availability required between approximately 06:30 and 18:30.
• Engineers participate in a 1-in-5 standby rota, covering the full week when on standby.
• Standby allowance is £200 per week, with callouts additionally paid at the applicable overtime rate.
• Callouts are relatively infrequent, with engineers typically attending no more than once or twice in a week when on standby.
• Overtime is paid at basic rate Monday–Friday, time-and-a-half Saturday and double time Sunday, with Bank Holidays paid at normal rate plus a day back in lieu.

Package & Benefits

• £40,000 basic salary, plus door-to-door travel paid in line with company policy.
• Company estate vehicle, fuel card and private mileage.
• Paid overtime, callout allowance and customer-focused incentives.
• 24 days' holiday, plus company contributory pension scheme.
• Company workwear, laptop, mobile phone, testing equipment and plant provided.

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful